Intake Coordinator, Workforce Development and Refugee Services

CAMBA; Brooklyn (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

A community service organization is seeking an Intake Coordinator to conduct initial assessments and facilitate referrals for clients in Brooklyn. You will play a key role in helping clients navigate barriers to self-sufficiency and connect them with appropriate services. The ideal candidate will have strong communication skills and experience in client assessment, offering an opportunity to contribute to a supportive environment for diverse clients.

Qualifications

• Experience conducting client intakes and assessments.
• Knowledge of employment support services.
• Ability to create effective self-sufficiency plans.

Responsibilities

• Conduct initial intake and assessment for clients.
• Refer clients to suitable internal programs.
• Assist clients in navigating services and overcoming barriers.

Skills

Client assessment

Communication

Coaching

Data entry

Job description

Who We Are

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Program Overview

CAMBA’s Workforce Development and Refugee Services programs annually provide thousands of low income community members with culturally competent case management, employment, education, vocational training, benefits access, health, financial literacy and English language services, in house and by referral. CAMBA specializes in assisting those with special barriers to employment including low skilled workers, long-term unemployed, immigrants and refugees, limited English speakers, formerly homeless, seniors, formerly incarcerated, trauma survivors and victims of human trafficking. These programs are performance-based, and success is measured by meeting enrollment, employment placement, training, retention and case management goals.

Position

Intake Coordinator

Reports To

Supervisor

Location

2244 Church Ave, 4th Floor, Brooklyn, NY 11226

What The Intake Coordinator Does

The person filling this position is expected, under general supervision to (1) conduct initial intake and assessment for prospective clients, (2) refer prospective clients to internal programs based on their needs, and (3) assist clients in eliminating barriers to self-sufficiency by assessing their aspirations and strengths, advising, coaching and persuading them of the features and advantages of CAMBA’s services, making appropriate referrals to internal and external services and assisting clients to navigate and engage with those services, aligning with their service plan and programmatic goals.

• Understand all aspects multiple ever-evolving contracts and the requirements and services definitions for each
• Pre‑screen clients for eligibility and recommend appropriate CAMBA services/programs.
• Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support service needs, family and medical history, and individual development needs.
• Conduct follow‑up calls, refer and enroll clients to the program/programs according to the outcome of the intake process.
• In collaboration with clients, prepare individual self‑sufficiency plans for each client, identifying goals, interim achievement objectives, and services needed.
• Develop strategies with clients regarding how to break through barriers to their short and long‑term goals, overcoming resistance to change, and how to advocate for themselves.
• Input client data and client progress/service information into databases.
• Create and maintain client files with detailed records of services provided/financial records, as directed and required by CAMBA, the Department of State, and funders.
• Recommend and implement strategies to encourage clients to fully participate in their own education and/or employment placement and retention process.
• Assist clients in completing applications for government programs and in processing these applications with appropriate agencies.
• Conduct home visits to evaluate living conditions, understand client housing needs, and assess eligibility for program services.
• Participate in administrative and staff meetings.
• Provide the required information for reports to CAMBA management and funders.
• Collaborate with other colleagues to ensure quality insurance is maintained.
• Other duties as assigned.