Shelter Visitor Services Specialist

Lifeline Animal Project Inc; Atlanta (GA); On-site; USD 32,000 - 40,000; Full time

Job summary

LifeLine Animal Project is seeking a Concierge at our Atlanta shelter to greet visitors, manage the flow of guests, and provide information about our animals and programs. You will play a key role in creating a welcoming environment and helping visitors navigate adoption options.

The role requires compassion, excellent communication, and the ability to multitask in a busy shelter setting. Weekend availability and a background check are required to support LifeLine’s mission to save lives.

Qualifications

• Compassion for animals and people.
• Passion for animal welfare and adoption processes.
• Ability to serve the public and colleagues with honesty and integrity.
• Excellent communication skills, both verbal and written, with diverse groups.
• Strong organizational skills and ability to multitask.
• Proficiency in basic computer applications (MS Office, email) and experience with database systems is a plus.

Responsibilities

• Manage visitor flow to ensure a positive and efficient experience.
• Assess animals and direct visitors to the appropriate area or department.
• Triage animal medical needs and elevate emergencies as needed.
• Assist visitors with check-in procedures and guide them to the appropriate department.
• Reduce wait times for all clients.
• Provide information about animals, adoption processes, and shelter programs.
• Update and manage visitor logs and records as needed.
• Receive mail and donations, organize and distribute appropriately.
• Provide exceptional customer service and stewardship toward all visitors.
• Assess and elevate visitor concerns to the relevant department manager with empathy.

Skills

Compassion for animals

Passion for animal welfare

Excellent communication

Strong organizational skills

Basic computer skills

Fast-paced environment

Customer service focus

Team-oriented

Background check

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Database systems

Job description

LifeLine Animal Project is seeking a Concierge at our Atlanta shelter to greet visitors, manage the flow of guests, and provide information about our animals and programs. You will play a key role in creating a welcoming environment and helping visitors navigate adoption options.

The role requires compassion, excellent communication, and the ability to multitask in a busy shelter setting. Weekend availability and a background check are required to support LifeLine’s mission to save lives.