Intake Coordinator, On Call #82

Telus Health; Portland (OR); On-site; USD 32,538 - 37,319; Full time

Job summary

LifeWorks NW currently seeks an On Call, Intake Coordinator to assist consumers with obtaining benefits and social services, determine insurance eligibility, and schedule providers. The role collaborates with multiple departments to maximize third-party reimbursement and triages calls from hospitals, referrals, clients, and internal staff.

The position is based at our Sylvan location in Oregon and offers hourly pay.

Qualifications

• High school diploma or GED required.
• Experience with medical insurance and billing; understanding of managed care.
• Strong computer skills and ability to type 45 wpm.
• Proficiency with Outlook, Word and Excel; ability to learn proprietary software.
• Excellent communication and teamwork in a diverse environment.
• May require fluency in another language.

Responsibilities

• Provide information and refer clients to public or private agencies for assistance.
• Verify insurance information by phone or state systems.
• Schedule intakes and collect intake information.
• Check Oregon Health Plan eligibility and enrollments at month end.
• Coordinate authorizations for service during insurance verification.
• Manage multiple software applications and data entry tasks.
• Type at least 45 wpm and transcribe audio to word processing.
• Respond to email/voicemail promptly.
• Keep records and prepare access reports on client visits.
• Interview individuals and families to gather social, educational, and history information.
• Provide information and refer to services and procedures.

Skills

Communication skills

Typing 45 wpm

Multitasking

Cultural sensitivity

Education

High school diploma/GED

Tools

Outlook

Word

Excel

Proprietary scheduling software

Job description

At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The On Call, Intake Coordinator assists consumers in identifying and obtaining available benefits and social and community services. To determine consumer's insurance eligibility and schedule them with the appropriate provider(s) in a timely manner. Works closely with other departments to ensure the maximum 3 rd party reimbursement. Triage calls from multiple sources such as from hospitals, major referral sources, clients and services requests from internal staff.

Location

This position is based out of our Sylvan location.

Pay/Benefits

$23.62-$27.09 per hour.

Salary Placement Notice

The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

• Demonstrate knowledge of principles and processes for providing internal and external consumer service including telephone, verbal, body language, effective listening and communicating.
• Verify insurance information by phone or on the state computer system.
• Schedule consumers for intakes and take intake information.
• Check all Oregon Health Plan eligibility and health plan enrollments at month end.
• Work with other departments to make authorizations for service during insurance verification.
• Able to manage multiple software applications simultaneously.
• Does data entry, references information on the computer, schedules, runs basic reports as needed. Must be able to type 45 or higher wpm and transcribe audio to word processing.
• Check and respond to e-mail/voice mail continually when working.
• Keep records and prepare access reports concerning visits with clients.
• Interview individuals and family members to compile information on social, educational, criminal, institutional, or drug history.
• Provide information and refer individuals to public or private agencies or community services for assistance providing information on agency services, requirements and procedures.

Qualifications

• High school diploma/GED required.
• Previous experience working with medical insurance and billing. Understanding of Managed Care.
• Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm.
• Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.