Patient Benefits Coordinator

Yakima Valley Farm Workers Clinic; Portland (OR); On-site; USD 29,260 - 35,845; Full time

Benefits offered by this job

100% employer-paid health insurance

Profit sharing

Generous PTO and paid holidays

Job summary

Yakima Valley Farm Workers Clinic is seeking a Patient Benefits Coordinator in Portland, OR. The role involves responding to patient billing inquiries, assisting with medical insurance applications, and educating clients on their coverage. The candidate should possess a High School Diploma and preferably have billing experience in a medical setting.

Key benefits include 100% employer-paid health insurance, profit sharing, and generous PTO. Join a community health center committed to making a difference in patient care.

Qualifications

• Minimum one year experience with billing credits and/or patient benefits in a medical office.
• Must pass ACA exam within 90 days of employment.
• Preferred experience with State Managed Care plans.

Responsibilities

• Assist patients with billing questions and issue resolutions.
• Provide information on billing practices and coverage options.
• Assist clients with medical insurance application processes.

Skills

Billing experience

Client relationship management

Computer proficiency (EMR, Word, Excel)

Medical terminology knowledge

Education

High School Diploma or GED

Job description

Patient Benefits Coordinator Portland, OR

Employment duration: Full time

Exempt Status: Non-exempt

Offer Relocation?: No

ID: 16895

Join our team as a Patient Benefits Coordinator at Rosewood Family Health Center in Portland, OR! Be part of a healthcare organization that believes in making a difference beyond medical care. We have transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Position Highlights

• 1.0 FTE (40 hours per week)
• $21.24-$26.02/hour DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do

• Respond to patient billing questions and assist patients with resolving any issues. Partners with the internal Billing department and the Medicaid Office as needed to resolve patient billing and insurance issues.
• Provide information to patients and clients on billing and payment practices.
• Provide information to patients regarding their individual bill including account activity and balance due.
• Review medical insurance options and eligibility requirements with clients including Managed Care plans and other special programs. Advise patients on how to utilize third party resources to secure necessary medical care.
• Assist clients with the application process for medical insurance coverage. Review eligibility requirements and obtain necessary information for the application. File and track applications per guidelines, sending reports as needed.
• Educate clients on how to read and understand their medical insurance coverage. Assist clients with resolving any issues with their medical card or benefits covered by their card.
• Manage various work queues daily to ensure timely processing and completion of activities including insurance applications, discounts provided and Medicaid.
• Receive and assess hardship and/or write‑off requests. Prepare and submit adjustment requests as needed and forward to the internal Billing department.
• Maintain current knowledge of any changes or updates regarding Managed Care programs, State Medicaid and/or Federal Medicaid.
• May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Manage breaks, lunches, sick calls and overtime. Provide insights to leader regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed. Perform quality audits as directed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or General Education Diploma (GED)
• One year’s experience with billing credit and/or patient benefits, preferably in a medical office (including Medical Front Office roles with a billing aspect)
• Affordable Care Act (ACA) Certification. Must pass the ACA exam within 90 days of employment
• Experience in special programs such as State Managed Care plans preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to build effective relationships and interact with the patients, providers and staff in a professional manner
• Basic proficiency with a variety of computer programs including Electronic Medical Records, Word and Excel
• Basic knowledge of medical terminology and medical billing insurance desired

Our mission celebrates inclusivity. We are committed to equal‑opportunity employment.