Intake Coordinator (Medical)

Marquis Home Care; City of Albany (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Marquis Home Care in New York is seeking an experienced intake coordinator to join our team. The coordinator will manage referrals through enrollment, ensuring regulatory steps are followed and the referral becomes an active patient.

You will be the first in-house contact, handling calls professionally, coordinating with MLTC enrollment and Medicaid processes as applicable, and supporting clients and external partners. The role requires strong follow-up and clear communication.

Qualifications

• Understanding MLTC enrollment process and Medicaid basics.

Responsibilities

• Manage referrals through enrollment to active patient status.
• Represent the company as the first in-house contact and handle calls professionally.
• Adhere to intake process guidelines and coordinate with relevant teams.

Skills

Communication

Follow-up

Job description

Seeking an experienced intake coordinator to add to our rock-star intake team.

POSITION SUMMARY:

Candidates main responsibilities include following through on all assigned referrals, making sure the process and regulation is being followed to get the referral to becoming an active patient. Every referral comes on in different stages of the enrollment process, coordinator will assess the case and take it to the finish line. Represents company as the first point of in house contact, answers calls in a professional and courteous manner. Works under the direction of the Intake and adheres to company guidelines when providing services.

Qualifications:

Coordinator must understand the MLTC enrollment process and how Medicaid is obtained (although Medicaid applications are not done in house here).

Excellent follow up and clear professional communication with outside companies is vital.

Marquis Certified Home Care offers many services, intake coordinator will need to be well versed in all services available.