Intake Coordinator (LVN)

Devotionhospice; Tyler (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k plan

Job summary

Devotion Hospice in Tyler, TX is seeking an Intake Coordinator (LVN) to manage the initial referral process, serving as the liaison between hospitals, physicians, families and clinical staff to ensure a seamless start of care.

You will receive referrals, verify insurance benefits, obtain authorizations and accurately enter patient data into EMR, while coordinating with Nursing Supervisors and the care team to deliver compassionate, compliant service.

Qualifications

• Minimum one year of referral intake experience.
• Experience with third-party payers, Medicare and Medicaid desirable.
• Medical terminology familiarity.
• Excellent computer and customer service skills.
• LVN/LPN preferred.
• Valid Driver’s License and Auto Insurance.
• HomeCare HomeBase experience preferred.

Responsibilities

• Receives and documents new referrals promptly.
• Verifies payor sources and tracks insurance authorizations.
• Coordinates care with Nursing Supervisors, patients and the interdisciplinary team.
• Provides clear communication to patients, staff and referral sources.
• Responds to agency and patient needs in a professional manner.
• Engages in agency training and QAPI activities.
• Promotes agency policies to ensure quality of care.

Skills

Referral intake

Customer service

EMR data entry

Medical terminology

LVN/LPN preferred

Driver's license

Education

LVN/LPN license

Tools

HomeCare HomeBase

Job description

Intake Coordinator (LVN)

Full‑Time TX - Tyler Hospice Branch, Tyler, TX, US

A Home Health Intake Coordinator manages the initial patient referral process, acting as the key liaison between hospitals, physicians, families, and clinical staff to ensure a seamless start of care. They are responsible for receiving referrals, verifying insurance benefits, obtaining authorizations, and accurately entering patient data into Electronic Medical Records (EMR).

Responsibilities

• Receives and appropriately documents new referrals in a timely manner.
• Verifies each patient’s payor source and maintains and tracks insurance authorizations and initial certifications.
• Participates in coordinating care with Nursing Supervisors, patients, and the interdisciplinary group.
• Provides effective communication to patients, staff members, other health care professionals and referral sources.
• Responds to Agency and patient needs in a professional and creative manner.
• Demonstrates commitment, professional growth and competency.
• Participates in Agency-sponsored in-service training.
• Participates in the Agency’s QAPI program.
• Promotes the Agency philosophy and administrative policies to ensure quality of care.

Requirements

• Minimum one year of experience in referral intake is preferred.
• Experience with third‑party payers, Medicare and Medicaid highly desirable.
• Medical Field background preferred, including familiarity with medical terminology.
• Excellent computer and customer service skills.
• LVN/LPN preferred.
• Valid Driver’s License.
• Valid Auto Insurance.
• HomeCare HomeBase experience preferred.

Benefits and Perks

• 401k: You’re eligible after 3 months of service. The plan is 100% fully vested immediately. Choice Health At Home contributes 100% of the first 3% you contribute each pay period.