Intake Coordinator (Loudon, TN)

Apex Recovery LLC (TN); Tennessee; Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Apex Recovery LLC is seeking an Intake Coordinator to establish relationships with potential admits and referral sources, manage insurance verification and authorization, and guide clients from intake to discharge with aligned case conceptualization of long-term needs.

The role involves coordinating referrals, intake assessments, regulatory compliance, discharge planning, and collaboration with the treatment team while representing the program in the community and participating in after-hours

Qualificações

• Bachelor's degree in Social Work, Sociology, Psychology, or related field or equivalent.
• LADC, CADAC or equivalent registration preferred.
• Nursing licensure (CNA, LPN, RN) preferred.
• Valid Tennessee driver's license and clean driving record.
• Knowledge of insurance companies and verification of benefits preferred.

Responsabilidades

• Coordinate daily client referrals via telephone screening to obtain demographics and develop rapport.
• Coordinate intake process with basic assessments and intake scheduling; ensure compliance with regulatory requirements.
• Ensure reimbursement/authorization process.
• Negotiate service pricing with insurance Case Managers within financial parameters and medical necessity.
• Maintain knowledge of agency contractual relationships and admissions per contracts.
• Assess discharge needs and coordinate discharge planning for continuing care.
• Collaborate with treatment team to meet discharge goals.
• Represent program in community outreach and business development.
• Participate in afterhours on-call schedule.

Formação académica

Bachelor's Degree in Social Work, Sociology, Psychology, or related Human Services field

LADC / CADAC or equivalent registration

Descrição da oferta de emprego

Description

The Intake Coordinator will be responsible for establishing and maintaining positive relationships with potential admits and referral sources. As well as, respond to client's requests and concerns and manage the insurance verification and authorization process. The Intake Coordinator will also be expected to work with clients from beginning of treatment through discharge with accurate case conceptualization of long-term needs and assessment of overall Client satisfaction.

Essential Duties and Responsibilities:

• Coordinate daily client referral through telephone screening of calls to obtain personal and demographic information and development of rapport with each caller through answering questions and concerns.
• Coordinate intake process, including completing basic assessments and scheduling of intake. Ensure compliance with The Joint Commission, State, Federal and referral/intake regulatory requirements for behavioral health and addiction recovery centers.
• Ensure maximum reimbursement authorization process.
• Negotiate service pricing with insurance Case Managers and other payers within established financial parameters in collaboration with the leadership team at APEX with understanding of the concept of medical necessity.
• Maintain comprehensive working knowledge of Agency contractual relationships and ensure that clients are admitted according to contract provisions.
• Assess discharge needs of each person served and coordinate discharge planning activities to ensure continuing care supports are in place as needed.
• Collaborate with the treatment team to meet discharge goals.
• Represent the program and company within the community through outreach and business development.
• Participate in the afterhours on-call schedule as assigned by the leadership team.
• Other duties as assigned.

Requirements

Education and/or Work Experience Requirement:

• Ideal candidate should have a bachelor's Degree in Social Work, Sociology, Psychology, or other Human Services related field; LADC, CADAC or equivalent registration.
• Nursing licensure preferred, CNA, LPN, RN, etc.
• Must have a valid Tennessee driver's license and a clean driving record.
• Knowledge of insurance companies and verification of insurance benefits preferred.

At least 2 years of experience in Behavioral Health, preferably in addiction and recovery.