INTAKE COORDINATOR I

Johns Hopkins Care at Home; Washington (District of Columbia); Hybrid; USD 21,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Benefits package

Job summary

Johns Hopkins Home Care Group in Baltimore, MD is seeking a full-time Clerical and Administrative Support professional for day shift to handle advanced order requests, inquiries, and provide excellent customer service. The role requires a high school diploma, at least 2 years of customer service experience, and familiarity with medical environments and durable medical equipment.

A call center background is preferred.

Qualifications

• 2 years of customer service experience required.
• Experience in a medical environment with durable medical equipment required.
• Call center experience preferred.

Responsibilities

• Receive and review advanced order requests.
• Assess and navigate inquiries.
• Be detailed-oriented and a resource to the team for guidance on next steps.
• Provide excellent service to customers during interactions.
• Collaborate with the team to promote product offerings and services.
• Respond to requests in a timely and courteous manner and de-escalate when needed.

Skills

Customer service

Medical environment experience

Call center experience

Education

High school diploma

Post-high school education or training - preferred

Job description

Requisition #:677850 Location:Johns Hopkins Care at Home, Baltimore, MD 21201 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development


• Diverse and collaborative working environment


• Paid Time Off


• Affordable and comprehensive benefits package

Location

Johns Hopkins Home Care Group, Baltimore, MD-Hybrid

Full Time (40 hours)/Day Shift

Monday-Friday-9:30am-6pm

Alternating Saturdays of 8:30am-5pm every 6-8 weeks

Position Summary

• Responsible for receipt and review of more advanced order requests.


• Ability to assess and navigate inquiries.


• Detailed oriented and resource to team for guidance of best next steps.


• Provide excellent service to customers during every interaction.


• Collaboratively work with team to further facilitate and promote product offerings and services.


• Respond to requests in a timely and courteous manner. Ability to complete service recovery and de-escalation.

Education

Minimum Qualifications

• H.S. diploma or equivalent


• Post high school education or training - preferred

Experience

• 2 years customer service, required


• Experience working in a medical environment - familiarity with durable medical equipment, required


• Experience working in a call center, preferred

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range

Minimum 15.00/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.