Intake Coordinator - Hybrid

Care Finders, Inc.; City of Mount Vernon (NY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance and Vision

Dental Insurance

401(k) with 6% match

Paid Time Off

Holidays

Employee Assistance Program

Employee Discounts

Disability coverage

Job summary

Modivcare Personal Care Services is seeking an Intake Coordinator to support Downstate New York referrals from intake through the first billable shift. The role requires coordination of care, verification of Medicaid eligibility, and collaboration with MLTCs, CHHAs, and LHCSAs.

The position offers a hybrid schedule with 2-3 days onsite at Mt Vernon, NY, and remote days otherwise, with onsite days varying by business needs. Strong communication and scheduling skills are essential.

Qualifications

• 1+ years of direct home care coordination or intake experience.
• Experience with NY Medicaid, MLTC, CHHA, LHCSA programs preferred.
• Strong communication, organization, and computer skills.

Responsibilities

• Manage Downstate NY home care referrals from intake through first billable shift.
• Verify Medicaid eligibility, payer information, authorizations, and required documentation.
• Coordinate caregiver matching and start-of-care activities for timely launches.
• Communicate with MLTCs, CHHAs, LHCSAs, case managers, clients, and families to track progress.

Skills

Care coordination

Communication

Organization

Multitasking

Bilingual English/Spanish

Job description

Intake Coordinator - NY Home Care

Pay: $24.68-$26.50/hour, depending on experience
Monday-Friday, 8:30 AM-5:00 PM
Hybrid Schedule: 2-3 days per week onsite, with remaining days remote. Onsite days may vary based on business needs.
Location:Hybrid - 6 Gramatan Ave #300, Mt Vernon, NY 10550

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience to support Downstate New York referrals from initial intake through the first billable shift.

What You'll Do:

• Manage Downstate New York home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate NY Medicaid, MLTC plans, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, including client and caregiver communication, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with MLTCs, CHHAs, LHCSAs, case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

What You'll Need:

• 1+ years of direct home care experience in intake and/or care coordination required.
• Downstate New York home care experience strongly preferred, including experience with MLTC, CHHA, and/or LHCSA programs.
• Experience with NY Medicaid, payer portals, authorizations, and approved service hours required.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience required.
• Experience with HHAeXchange or similar home care scheduling/EVV systems preferred.
• Bilingual English/Spanish strongly preferred.
• Strong communication, organization, follow-through, and computer skills.

What We Offer:

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short- and Long-Term Disability and additional voluntary benefits

Our Mission

To provide access to the care that matters for those who need it most.

Our Values

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real-world impact.
• Purposeful: We know our work has meaning.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.