Intake Coordinator, Home Health

Assisted Home Health & Hospice; Culver City (CA); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401(k) contributions

Referral bonus program

Job summary

Assisted Home Health & Hospice in Culver City is seeking a detail-oriented Intake Support Coordinator to support daily intake operations for our home health agency. You will coordinate intake activities, verify insurance coverage, obtain authorizations, support referral processing, and ensure excellent customer service to patients, staff, and referral sources.

The role offers a meaningful daily impact, with opportunities to collaborate across clinical, billing, and operations teams, maintain

Qualifications

• High school diploma or equivalent required.
• Minimum typing speed of 35 WPM.
• Strong organizational and customer service skills.
• Basic computer literacy and ability to handle multiple tasks.

Responsibilities

• Process and coordinate non-clinical intake referrals
• Support referral entry, tracking, and distribution
• Assist with phone coverage and daily intake operations
• Verify insurance eligibility and coverage information
• Obtain and track service authorizations
• Communicate insurance and authorization details to clinical, billing, and collections teams
• Prepare payer reports after clinical review
• Perform data entry for service-related charges
• Order and monitor medical supplies as needed
• Maintain patient confidentiality and HIPAA compliance
• Provide professional customer service and maintain positive relationships
• Support agency goals and performance improvement activities

Skills

Typing 35 WPM

Customer service

Organizational abilities

Basic computer skills

Phone support

Education

High school diploma or equivalent

Job description

We are seeking a detail-oriented and professional Intake Support Coordinator to support daily intake operations for our home health agency in Culver City. This role is responsible for coordinating intake activities, verifying insurance coverage, obtaining authorizations, supporting referral processing, and ensuring excellent customer service to patients, staff, and referral sources.

The hourly range for this position at commencement of employment is expected to be between $28-$29; however, pay offered may vary depending on multiple individualized factors, including job-related knowledge, licensure, skills, and experience.

Key Responsibilities

• Process and coordinate non-clinical intake referrals
• Support referral entry, tracking, and distribution
• Assist with phone coverage and daily intake operations
• Verify insurance eligibility and coverage information
• Obtain and track service authorizations and utilization
• Communicate insurance and authorization details to clinical, billing, and collections teams
• Prepare payer reports as requested after clinical review
• Perform data entry for service-related charges
• Order and monitor medical supplies when needed
• Maintain patient confidentiality and HIPAA compliance
• Provide professional customer service and maintain positive working relationships
• Support agency goals, policies, and performance improvement activities
• Complete additional duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Minimum typing speed of 35 WPM
• Basic computer skills and strong organizational abilities
• Customer service or client-facing experience required
• At least one year of experience in home health, healthcare, hospital, or medical office setting preferred
• Basic knowledge of insurance verification and authorization processes preferred

Why Join Assisted?

We invest in the people who make us great. At Assisted, we’re proud to offer a comprehensive and rewarding benefits package designed to support your health, financial well-being, and career growth:

• Comprehensive Health Coverage – Affordable medical, dental, and vision plans to keep you and your family covered.
• Retirement Savings Support – Company-matched 401(k) contributions (up to 3% of your annual salary).
• Generous Referral Program – Earn up to $600* for referring qualified candidates.
• Career Development Opportunities – Invest in your future with up to $6,000* in tuition reimbursement.
• Paid Time Off* – Enjoy vacation days*, sick leave, and paid holidays* to maintain a healthy work-life balance.

*Additional details regarding eligibility and benefits are outlined in our internal policies and are available upon request.