Intake Coordinator

KeystoneCare Home Health and Hospice; Wyndmoor (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Lunch provided daily

Paid time off

Paid holidays

Medical, dental, vision, Aflac plans

Life insurance policy

Retirement plan with employer match

Job summary

KeystoneCare Home Health and Hospice is seeking an Intake Coordinator to manage referrals and coordinate patient intake into our care system. You will educate potential patients and referral sources about services, ensure accurate information collection, and coordinate assignment of cases to clinical resources.

This role emphasizes compassionate, compliant service and timely care initiation. The position requires 3+ years of intake experience in healthcare, preferably home health or hospice,

Qualifications

• 3+ years’ intake experience with a healthcare organization, preferably in home health or hospice environments
• Ability to multitask in a fast-paced environment and communicate effectively
• Strong customer service skills and collaboration with healthcare professionals, patients, and families
• Excellent data entry and scheduling skills
• Self-starter capable of working independently and in a team
• Familiarity with electronic documentation systems
• Proficient in Microsoft Office products (Word, Excel, Outlook)
• Proof of COVID-19 Vaccination or approved exemption
• Proof of Influenza Vaccination or approved exemption

Responsibilities

• Receive and manage referrals via phone calls, emails, and referral networks
• Educate patients and referral sources about the agency’s services and capabilities
• Assess ability to accept referrals based on location, clinical requirements, and patient insurance
• Accurately enter patient information into the EMR system
• Distribute patient assignments to clinical teams based on patient needs and staff availability
• Ensure timely initiation of patient care in accordance with regulatory timelines
• Maintain effective communication with patients, caregivers, and referral sources
• Adjust clinical staff schedules for planned and unplanned absences
• Provide support to ensure nurses meet daily and weekly productivity goals
• Deliver exceptional customer service to all stakeholders
• Maintain strict confidentiality regarding patient information
• Perform additional duties as assigned by management

Skills

Customer service

Multitasking

Communication

Scheduling

Education

LPN preferred

Tools

EMR systems

MS Office

Job description

KeystoneCare is seeking a dedicated Intake Coordinator, where you will play a crucial role in coordinating the flow of patients into our care system. As the first point of contact, you will educate potential patients and referral sources about our services, manage all referrals, ensure accurate information gathering, and facilitate the assignment of cases to appropriate clinical resources. Your efforts will directly contribute to the comfort and well-being of our patients.

See what it’s like to work for KeystoneCare: https://www.youtube.com/watch?v=DyEH9buz_Vc

KeystoneCare is an Equal Opportunity Employer

Primary Job Responsibilities

• Receive and manage referrals via phone calls, emails, and referral networks
• Educate patients and referral sources about the agency’s services and capabilities
• Assess the agency’s ability to accept referrals based on location, clinical requirements, and patient insurance
• Accurately enter patient information into the Electronic Medical Record system
• Distribute patient assignments to clinical teams based on patient needs and staff availability
• Ensure timely initiation of patient care in accordance with regulatory and agency timelines
• Maintain effective communication with patients, caregivers, and referral sources regarding care initiation and any changes
• Adjust clinical staff schedules in the event of planned and unplanned absences
• Provide support and direction to ensure nurses meet daily and weekly productivity goals
• Deliver exceptional customer service to all internal and external stakeholders
• Maintain strict confidentiality regarding patient information
• Perform additional duties as assigned by the management team

Requirements

• 3+ years’ intake experience with a healthcare organization, preferably in home health or hospice environments
• Ability to multitask in a fast-paced environment and communicate effectively
• LPN preferred
• Strong customer service skills and a proven ability to collaborate with healthcare professionals, patients, and families
• Excellent data entry and scheduling skills
• Self-starter capable of working both independently and as part of a team
• Familiarity with electronic documentation systems
• Proficient in Microsoft Office products, including Word, Excel, and Outlook
• Proof of COVID-19 Vaccination or an approved Medical or Religious exemption
• Proof of Influenza (Flu) Vaccination or an approved Medical or Religious exemption

Benefits

• Lunch provided daily
• Accrued Paid Time Off
• Paid Holidays
• Medical, Dental, Vision, and Aflac plans available
• $25K Company Paid Life Insurance Policy
• Retirement plan with discretionary employer match