Intake Coordinator – Calm, Detail-Driven Client Onboarding

BD&J Injury Lawyers; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K

Vacation time (80 hours first year)

Job summary

BD&J Injury Lawyers in Los Angeles seeks an Intake Coordinator to be the first point of contact for potential clients. The role demands exceptional communication, empathy, and the ability to gather and process information efficiently to move cases forward promptly.

You will collect case details, screen viability, manage intake documentation, and coordinate with attorneys and staff to ensure smooth transitions and organized records.

Qualifications

• 1-2 years of experience in a client service, intake, or legal administrative role preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage a high volume of incoming inquiries.
• Comfortable handling sensitive and confidential information.
• Proficient in Microsoft Office and case management systems (FileVine experience is a plus).
• Empathetic, professional, and calm under pressure.
• Bilingual in Spanish is required.

Responsibilities

• Answer incoming calls and respond to web inquiries from potential clients in a timely and professional manner.
• Collect and document detailed information about potential cases.
• Perform initial screenings to determine case viability.
• Ensure all intake forms and documents are completed and organized.
• Maintain accurate and detailed records in our case management software.
• Follow up with potential clients to collect additional information or documents when needed.
• Work closely with attorneys and case managers to transition qualified cases smoothly.
• Ensure all intake procedures are followed with consistency and attention to detail.

Skills

Communication skills

Attention to detail

Multitasking

Confidential information handling

Bilingual Spanish

Tools

Microsoft Office

FileVine

Job description

BD&J Injury Lawyers in Los Angeles seeks an Intake Coordinator to be the first point of contact for potential clients. The role demands exceptional communication, empathy, and the ability to gather and process information efficiently to move cases forward promptly.

You will collect case details, screen viability, manage intake documentation, and coordinate with attorneys and staff to ensure smooth transitions and organized records.