Intake Coordinator — Autism Services (Hybrid)

Helping Hands Family; Buffalo (NY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid time off

Paid family leave

Job summary

Helping Hands Family seeks an Intake Coordinator to compassionately guide families through starting ABA services. This entry-level role combines frontline intake duties with healthcare administration, benefiting children and families navigating insurance and paperwork.

The position is hybrid, with two days weekly at our Support Center in King of Prussia, PA and remote work other days; you bring a customer-focused attitude and attention to detail to support timely admissions and care coordination.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Previous experience in a related healthcare field preferred.
• Passion for helping families access support for their children.
• Strong attention to detail and communication skills.

Responsibilities

• Manage the new patient intake phone line to educate prospective clients on services offered by Helping Hands Family.
• Communicate with clients in the admissions process on status, timelines and any additional information needed.
• Work with families to receive proper paperwork needed to start the intake process, including speaking with office of diagnosing physician if needed.
• Work with prospective, new, and existing clients to gather the correct insurance information needed to determine covered services/verification of benefits.
• Manage the practice management (PM) system and electronic medical records system (EMR) for data integrity, including entering, organizing, and auditing client data.
• Act as a liaison between designated market/clinic locations, families, and insurance as needed.

Skills

Customer service experience

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

Helping Hands Family seeks an Intake Coordinator to compassionately guide families through starting ABA services. This entry-level role combines frontline intake duties with healthcare administration, benefiting children and families navigating insurance and paperwork.

The position is hybrid, with two days weekly at our Support Center in King of Prussia, PA and remote work other days; you bring a customer-focused attitude and attention to detail to support timely admissions and care coordination.