Intake Coordinator

Helping Hands Family - Autism Services; King of Prussia (PA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid family leave

Paid time off

Holidays

Job summary

Helping Hands Family in King of Prussia, PA seeks an Intake Coordinator to compassionately guide families through the steps to access ABA services. This entry-level, hybrid role combines in-office collaboration at our Support Center two days a week with remote work on other days.

You will manage the new patient intake line, assist with admissions, gather paperwork and insurance details, and maintain PM/EMR systems to ensure smooth service access for families.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Healthcare experience preferred.
• Passion for helping families access support.
• Strong attention to detail and communication skills.

Responsibilities

• Manage the new patient intake phone line to educate prospective clients on services offered.
• Communicate with clients in the admissions process on status and timelines.
• Coordinate intake paperwork and liaise with diagnosing physicians as needed.
• Gather and verify insurance information to determine coverage and benefits.
• Maintain PM and EMR data integrity through entry, organization, and audits.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Practice management system

Electronic medical records system

Job description

Make a meaningful impact in the Autism Community! As an Intake Coordinator you will compassionately guide families through the steps to receive ABA Services.

Are you ready to help families navigate their journey? This entry-level position is perfect for someone with a compassionate, customer-focused attitude and a drive to make a direct impact.

This role is hybrid: teammates will work at our Support Center in King of Prussia, PA two days per week, one week per month (assigned by manager) and work from home/remote other days.

Key Responsibilities:

• Manage the new patient intake phone line to educate prospective clients on services offered by Helping Hands Family.
• Communicate with clients in the admissions process on status, timelines and any additional information needed.
• Work with families to receive proper paperwork needed to start the intake process, including speaking with office of diagnosing physician if needed.
• Work with prospective, new, and existing clients to gather the correct insurance information needed to determine covered services/verification of benefits.
• Manage the practice management (PM) system and electronic medical records system (EMR) for data integrity, including entering, organizing, and auditing client data.
• Act as a liaison between designated market/clinic locations, families, and insurance as needed.

What You Bring:

• High school diploma or GED required
• At least 1 year of customer service experience
• Previous experience in a related healthcare field preferred
• Passion for helping families access support for their children
• Strong attention to detail and communication skills

Why You'll Love Working with Us:

• Benefits Package: Includes medical, dental, and vision coverage, 401k match, and paid family leave.
• Paid Time Off & Holidays
• Compensation: $20.00-$22.00 an hour

HHFCORP

Helping Hands Family Base Salary Range: $20 USD - $22 USD

Helping Hands Family (HHF) is Great Place to Work Certified in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.