Intake Coordinator- Agape

The Lighthouse Mission; Bellingham (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO 120 hrs

Paid holidays

Health insurance

403(b) match

EAP

Life & disability

Training & development

Education reimbursement

Christ-centered workplace

Job summary

The Lighthouse Mission is seeking an Intake Coordinator to join the Recovery Program Services team. This full-time role focuses on residents entering services, coordinating screening and intake, and providing case management while maintaining accurate records.

The position supports a Christ-centered workplace and collaborates with shelter operations and program staff. Flexibility is required for rotating weekend schedules and occasional evenings, holidays, or after-hours work to support

Qualifications

• Minimum of one year of experience in social services, working with individuals experiencing homelessness, and/or in the rescue mission environment preferred.

Responsibilities

• Assist residents and applicants with intake paperwork and screening for Recovery Programs.
• Maintain accurate resident records in the database and follow up on missing information.
• Conduct background screenings for program compatibility.
• Coordinate intake and orientation with Program Directors, including drug screenings and security access.
• Foster a welcoming, Christ-centered environment and connect residents with program resources.
• Provide individualized case management and monitor progress toward program goals.
• Complete timely case notes, assessments, and required documentation.
• Provide crisis intervention and communicate concerns to Directors.
• Assist with accountability tasks and community referrals.
• Represent LMM in partnerships and community meetings.

Skills

Administrative skills

Interpersonal communication

MS Word

Excel

Gmail

Google Calendar

Tools

MS Word

Excel

Gmail

Google Calendar

Job description

Position: Intake Coordinator Department: Recovery Program Services Schedule: This is a full-time position that generally operates Monday through Friday. However, flexibility is required, as this position participates in a rotating weekend schedule and may occasionally require evening, holiday, or after-hours work to support resident needs, program operations, and special events. Wage: $24.00- $26.00 per hour LNI: 6509-4

Position Description: The Intake Coordinator will work closely with the Shelter Operations Team and Recovery Programs at Lighthouse Mission Ministry (LMM), focusing on residents entering services. The Intake Coordinator will be responsible for coordinating the screening and intake process, providing case management services to residents, maintaining accurate records, and helping create an atmosphere of hospitality. As program census grows, this position will maintain an assigned caseload of residents and provide ongoing case management throughout their participation in the Recovery Program. The ideal candidate will desire a challenging, fast-paced, rewarding, and service-oriented work environment.

Benefits

• Paid Time Off (PTO): 120 hours to start, with accrual thereafter.
• Paid Holidays: 12 paid holidays annually.
• Medical, Dental, and Vision Insurance: Comprehensive employer-sponsored plans available to employees.
• 403(b) Retirement Plan with Employer Match: LMM matches up to 5% of employee contributions.
• Employee Assistance Program (EAP): Confidential support services for personal and work-related concerns.
• Life Insurance & Disability Coverage: Employer-sponsored options available.
• Paid Training & Professional Development Opportunities.
• Education Reimbursement Program.
• A Christ-centered workplace focused on mission-driven impact.

Intake & Screening

• Assist current residents and new applicants in completing intake paperwork, reviewing information provided, and conducting screening for the Recovery Programs.
• Maintain timely, accurate, and complete applicant and resident records in the database, following up on missing information as needed throughout the screening and intake process.
• Conduct background screenings on potential residents to ensure program compatibility within established guidelines.
• Coordinate and assist Program Directors with the intake and orientation process for individuals entering Recovery Programs, including conducting interviews, completing drug screenings, managing security access, and supporting daily operational needs.
• Cultivate a welcoming, Christ-centered environment while helping residents access the full range of LMM programs and community resources that support recovery and long-term stability.

Case Management

Provide individualized case management services to assigned residents, beginning during the intake process and continuing throughout their participation in the Recovery Program as assigned.

• Maintain an assigned caseload of residents, with the size and composition of the caseload adjusted based on program census and operational needs.
• Develop, monitor, and update individualized service plans in collaboration with residents and the Recovery Program team.
• Conduct regular one-on-one case management meetings, document resident progress, and assist residents in achieving program goals.
• Complete timely case notes, assessments, and other required documentation in accordance with Recovery Program, funding, and accreditation standards.
• Provide crisis intervention and de-escalation support while responding appropriately to resident needs and emergencies.
• Monitor resident compliance with program expectations and communicate concerns to Program Directors in a timely manner.
• Assist with resident accountability, including drug screenings, room checks, curfew monitoring, and other program operations as assigned.
• Coordinate with community partners and internal departments to connect residents with resources that support long-term recovery and stability.
• Serve as a liaison between residents and outside agencies to promote successful referrals, transitions into services, and continuity of care.

Program Support & Professional Responsibilities

• Represent LMM professionally through communication with community partners and attendance at county, city, and collaborative meetings as appropriate.
• Participate in prayer and Christian devotionals in a group setting.
• Facilitate educational, life skills, recovery, and program classes as assigned.
• Distribute medications in accordance with Recovery Program policies, procedures, and applicable regulations.
• Provide or assist with resident transportation to appointments, program activities, community resources, and other approved events as needed.
• Maintain a positive, pleasant, and professional attitude while modeling transparent and supportive Christian relationships, serving as a leadership example for residents.
• Oversee, encourage, and train volunteers and interns as needed.
• Participate in regular team and community meetings as needed.
• Maintain a current understanding of LMM programs and operations, which may require attendance at other programming events.
• Embrace and use LMM's grace-based accountability philosophy.
• Perform other duties as assigned.

Organizational Relationships

• Works alongside a team of Recovery Program Staff, Shelter Operations staff, volunteers, and interns.
• Represents LMM to other social service agencies.
• Works in conjunction with the program administrator regarding resident data collection and quality.
• Reports directly to the Director of Women’s Recovery Services.

Qualifications

Minimum of one year of experience in social services, working with individuals experiencing homelessness, and/or in the rescue mission environment preferred.

• A passion for serving Jesus and making the Gospel known through mercy ministry. The successful candidate will have an active church/prayer life and agree with the Lighthouse Mission’s Statement of Faith and Personal Covenant.
• Knowledge of and preferably experience with issues of homelessness, poverty, addiction, domestic violence, and recovery.
• Strong in Administrative skills and organization
• Able to use judgment to make independent decisions.
• Sensitivity to cultural diversity in all forms is required.
• Ability to successfully pass pre-employment drug and criminal background screenings.
• High boundary setting and self-reflection skills.
• Basic motivational interviewing skills preferred.
• Ability to establish and maintain rapport with program residents and volunteers.
• Ability to remain calm and calm others in an emergency and/or confrontational situations.
• Ability to interact effectively as a team member and independently with LMM staff and with a diverse client base.
• Practical interpersonal communication skills--both written and oral--for communication with co-workers, men and women staying as residents, and outside agencies.
• Ability to use MS Word, Excel, Gmail, and Google Calendar.

Physical Demands and Environmental Conditions

• Ability to report as regularly scheduled to the work-site and remain awake and alert during the shift
• Standing 45%; walking 25%; sitting 50%; ability to walk up and down stairs
• Medium to heavy lifting, up to 35 lbs
• Possible exposure to a variety of illnesses
• Both inside and outside activities, regardless of the weather
• Ability to rapidly deal with emergencies in an intermittently high-stress environment

Equal Opportunity Employer

Equal Opportunity Employer

Lighthouse Mission Ministries is both an equal-opportunity employer and a faith-based religious organization. Subject to all applicable state and federal laws, Lighthouse Mission Ministries does not discriminate in its employment practices or in the administration and dissemination of its programs and services. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Lighthouse Mission Ministries has the right to, and does, hire only candidates who agree with the Lighthouse Mission Ministries Statement of Faith.

As an outreach of Lighthouse Mission Ministries, successful applicants will show a desire to end spiritual, economic, physical and social poverty with an aim toward restored identities and recovered vocations for the purpose of healthy relationship with God, each other and the world. Must be committed to the Christian faith and comply with drug-free policy. Those qualified to join our team can enjoy a rewarding work environment.