Intake Support Associate I

Page Mechanical Group, Inc.; Seattle (WA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Retirement benefits w/ company match

Paid vacation

Job summary

The Mission is seeking an Intake Support Associate I in Seattle to coordinate intake processes for emergency and recovery programs, provide spiritual leadership, and support guests on their path to independent living.

Key duties include screening inquiries, assessing needs, and collaborating with program management to admit guests while maintaining safety and dignity in intake spaces.

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in a social services environment
• Minimum of 1 year of customer service experience
• Proficiency in Microsoft Office Suite
• Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria including: clean driving record, license for at least one year, no suspensions or revocations, at least 21 years of age

Responsibilities

• Coordinate all aspects of the intake process including inquiry calls, phone screens, scheduling and intake to appropriate program
• Assess applicant ability to live independently and evaluate special needs in health care, mental health, and addiction
• Make admission decisions in collaboration with program management
• Record, report, and maintain required pre-intake screening tools and statistical information
• Directly coordinate with mission programs and outside agencies to serve homeless neighbors

Job description

The Intake Support Associate I will be responsible for supporting the assessment and intake processes for all Mission Programs in Emergency and Recovery models by providing high quality intake coordination, spiritual leadership and management for individuals seeking a recovery program or a pathway out of homelessness. Work with a team of staff to help create a safe, healing environment for faith-based emergency programs that assist guests on their journey to healthy relationships and independent living.

Scheduled: Monday - Friday 8:30AM - 5:00 PM.

Target starting pay: $23.69 per hour

How You Will Serve

• Recurring Giving Strategy & Experience
• Coordinate all aspects of the intake process including inquiry calls, phone screens, scheduling and coordination and intake to appropriate program.
• Assess applicant ability to live independently and evaluate special needs in areas such as health care, mental health, and addiction.
• Make admission decisions in collaboration with program management.
• Identify inefficient/ineffective processes and implement improvements.
• Meet weekly with supervisor to discuss status of guest in intake process and any pertinent program information.
• Record, report, and maintain required pre-intake screening tools and statistical information into Clarity.
• Maintain an atmosphere in all intake spaces including quarantine that will be most conducive to safety, dignity, and cleanliness.
• Directly coordinate with mission programs including Outreach/S & R, Referral and Intake, Men and Women’s Shelter and Recovery programs, Aftercare, and outside agencies who serve our homeless neighbors seeking services.
• Will develop and maintain relationships with providers to offer needed services to guests.
• Perform drug screening when appropriate for program upon intake.
• Collaborate with other staff to forge and model transparent and supportive Christian relationships, which will serve as a leadership example.
• Collaborate with volunteers as needed to serve our guests.
• Work with Mission Managers to make decisions to enter/exit program guests.
• Participate in organizational meetings, training, and initiatives as required.
• Perform other duties assigned to support the Mission’s success.

How you qualify

• Acknowledge and sign the Mission's Statement of Faith(see below)
• High school diploma or equivalent required.
• Minimum of 1 year of experience in a social services environment.
• Minimum of 1 year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
  • Clean driving record.
  • Have a License for at least one year.
  • No current suspensions or revocations.
  • At least 21 years of age.

How we support each other

• Maintains a personal, active relationship with Jesus Christ and a consistent witness for Him.
• Faithfully upholds The Mission and your team in prayer.
• Participates in team devotions as schedule permits.
• Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.
• Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

Benefits

• Medical / Dental / Vision
• Basic Life Plan – 100% company paid
• Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
• EAP and 24/7 Virtual Mental Health – 100% company paid
• 4 weeks of paid vacation (accrued)
• Accrued paid sick time
• 10 paid holidays + 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk or sit for extended periods of time, bend, stoop or reach. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

Statement of Faith

• 1. We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
• 2. We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
• 3. We believe in the deity and humanity of our Lord Jesus Christ:
  • His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
  • His sinless life (Phil. 2:5-11)
  • His miracles (Matt. 4:23)
  • His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
  • His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
  • His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
  • His future return in power and glory (1 Thess. 4:16-18)
• 4. We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
• 5. We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1-22, Gal. 5:22-23)
• 6. We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
• 7. We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored.

Values Statement

To be Gospel centered, united together, living faithfulness and pursing excellence.

Pre-Employment

This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.