INTAKE COORDINATOR (1099)

KENTECH; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Intake Specialist, where your organizational skills and attention to detail will play a crucial role in ensuring efficient background investigation processes. You will be the first point of contact, facilitating seamless case intake and interdepartmental coordination. This innovative firm values accuracy and efficiency, providing a flexible work environment that supports professional development. If you thrive in a fast-paced setting and are passionate about client service, this is the opportunity for you to make a significant impact in a growing team.

Benefits

Remote Work Flexibility

Professional Development Opportunities

Mission-Driven Work Environment

Qualifications

• 1+ years of experience in intake, customer service, or administrative roles.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Effective communication skills with a customer-first approach.

Responsibilities

• Serve as the initial point of contact for incoming background check requests.
• Work closely with Investigative Analysts and Verifications teams.
• Maintain accurate intake records in ClarityIQ, our case management system.

Skills

Customer Service

Data Entry

Communication Skills

Critical Thinking

Problem-Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

ClarityIQ

CRM Software

Job description

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION
We're on a mission to help the world make clear and informed hiring decisions

VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

• Customer Focused: We are customer-focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

Are you a highly organized and detail-oriented professional who thrives in a fast-paced environment? Do you enjoy ensuring smooth communication between departments and maintaining accurate, precise information?

KENTECH Consulting Inc. is seeking a customer-focused Intake Specialist to serve as the first point of contact in our background investigation process. In this role, you will play a critical part in ensuring timely and efficient service delivery by facilitating seamless case intake and handoff.

Key Responsibilities

Case Intake & Data Management – Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and case setup.

Interdepartmental Coordination – Work closely with Investigative Analysts and Verifications teams to ensure smooth handoffs and consistency in service delivery.

Data Validation & Accuracy – Review and validate incoming client information, addressing missing details to minimize delays.

Case Management & Record-Keeping – Maintain accurate intake records in ClarityIQ, our case management system.

Prioritization & Time Management – Manage intake tasks based on client requirements, service standards, and deadlines.

Client Communication & Support – Engage with clients to clarify initial information, fostering strong relationships and proactive communication.

Process Improvement – Contribute to ongoing enhancements in intake processes to improve efficiency and client satisfaction.

Qualifications & Experience

1+ years of experience in intake, customer service, or administrative roles (experience in healthcare, social services, legal, or background screening is a plus).
Strong attention to detail and accuracy in data entry and record-keeping.
Effective communication skills (both written and verbal) with a customer-first approach.
Tech-savvy – Comfortable using case management systems or CRM software (experience with ClarityIQ is a plus).
Ability to adapt to evolving processes and priorities in a dynamic work environment.

Desired Soft Skills

Critical Thinking – Ability to evaluate information accurately and make informed decisions.
Clear Communication – Strong verbal and written skills for client and team interactions.
Attention to Detail – Commitment to thorough and accurate data handling.
Team Collaboration – Ability to work cooperatively across departments to meet shared goals.
Problem-Solving – A proactive approach to addressing challenges and streamlining processes.

Why Join KENTECH?

Remote & Flexible – Work from anywhere while supporting a fast-growing team.
Professional Development – Access to training and career growth opportunities.
Make an Impact – Be part of a mission-driven company that values accuracy, efficiency, and innovation.

Apply Now!

If you’re a detail-oriented professional with a passion for client service and operational efficiency, we want to hear from you!

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.