Intake Coordinator

Greater New Orleans Teen Challenge; West Monroe (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Greater New Orleans Teen Challenge is seeking an Intake Coordinator to manage admissions for our inpatient behavioral health program. You will serve as the first point of contact for patients, families, and referral sources, coordinating assessments, verifying eligibility, and guiding transitions into treatment.

This role requires collaboration with nursing, medical, and clinical teams, accurate HIPAA-compliant record-keeping, and adherence to LDH regulations, facility policies, and

Responsibilities

• 1. Receive and process all patient referrals, inquiries, and admission requests in a timely, professional, and compassionate manner.
• 2. Conduct initial screenings and coordinate pre-admission assessments to determine clinical appropriateness and eligibility in accordance with LDH guidelines.
• 3. Obtain and review clinical, medical, and psychosocial information to support admission decisions.
• 4. Verify insurance coverage, financial responsibility, and secure necessary pre-authorizations prior to admission.
• 5. Ensure all required admission documentation is completed, including consents, releases, and LDH-mandated forms.
• 6. Collaborate with nursing, medical staff, and clinical teams to ensure continuity of care during admission.
• 7. Communicate clearly with patients and families regarding admission procedures, rights, responsibilities, and facility policies.
• 8. Maintain accurate and confidential intake records in compliance with HIPAA, LDH regulations, and facility policies.
• 9. Coordinate with external providers, referral sources, and community partners as necessary to facilitate smooth transitions of care.
• 10. Participate in quality assurance, performance improvement, and compliance activities as required by LDH and facility leadership.
• 11. Provide 24/7 on-call intake coverage on a rotating basis, if required.

Job description

The Intake Coordinator is responsible for managing the admission and intake process for patients entering the inpatient behavioral health facility. The Intake Coordinator serves as the first point of contact for patients, families, and referral sources, coordinating assessments, verifying eligibility, and facilitating a smooth transition into treatment in accordance with LDH regulations, facility policies, and accreditation standards.

Responsibilities:

• 1. Receive and process all patient referrals, inquiries, and admission requests in a timely, professional, and compassionate manner.
• 2. Conduct initial screenings and coordinate pre-admission assessments to determine clinical appropriateness and eligibility in accordance with LDH guidelines.
• 3. Obtain and review clinical, medical, and psychosocial information to support admission decisions.
• 4. Verify insurance coverage, financial responsibility, and secure necessary pre-authorizations prior to admission.
• 5. Ensure all required admission documentation is completed, including consents, releases, and LDH-mandated forms.
• 6. Collaborate with nursing, medical staff, and clinical teams to ensure continuity of care during admission.
• 7. Communicate clearly with patients and families regarding admission procedures, rights, responsibilities, and facility policies.
• 8. Maintain accurate and confidential intake records in compliance with HIPAA, LDH regulations, and facility policies.
• 9. Coordinate with external providers, referral sources, and community partners as necessary to facilitate smooth transitions of care.
• 10. Participate in quality assurance, performance improvement, and compliance activities as required by LDH and facility leadership.
• 11. Provide 24/7 on-call intake coverage on a rotating basis, if required.

PHYSICAL REQUIREMENTS:

The Intake Coordinator must be able to sit, stand, and walk for extended periods; frequently interact with patients and families in crisis situations; and may be exposed to emotionally stressful situations and challenging patient behaviors. The employee must adhere to infection control, safety, and emergency procedures in compliance with LDH and facility policies.