Intake Coordinator

Louisiana Adult & Teen Challenge; West Monroe (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Intake Coordinator for an inpatient behavioral health facility in Louisiana. The role involves managing admissions, conducting screenings, and coordinating pre-admission assessments to ensure clinical appropriateness and eligibility.

The incumbent will verify insurance, secure pre-authorizations, and complete LDH-mandated forms, while coordinating with nursing and clinical teams to ensure seamless transitions of care.

Qualifications

• Experience coordinating intake processes and admissions workflows.
• Knowledge of HIPAA, LDH regulations, and facility policies.
• Strong communication and collaboration with clinical teams.

Responsibilities

• Receive and process referrals, inquiries, and admission requests promptly and compassionately.
• Coordinate pre-admission assessments and determine clinical appropriateness and eligibility.
• Verify insurance coverage, pre-authorizations, and financial responsibilities.
• Ensure all admission documents and LDH-mandated forms are completed.
• Collaborate with nursing, medical staff, and clinical teams for continuity of care.
• Communicate admission procedures, rights, responsibilities, and policies to patients and families.
• Maintain confidential intake records per HIPAA and LDH guidelines.
• Coordinate with external providers and community partners for smooth transitions.
• Participate in QA, performance improvement, and LDH/compliance activities.
• Provide 24/7 on-call intake coverage on a rotating basis, if required.

Job description

The Intake Coordinator is responsible for managing the admission and intake process for patients entering the inpatient behavioral health facility. The Intake Coordinator serves as the first point of contact for patients, families, and referral sources, coordinating assessments, verifying eligibility, and facilitating a smooth transition into treatment in accordance with LDH regulations, facility policies, and accreditation standards.

Responsibilities:

• 1. Receive and process all patient referrals, inquiries, and admission requests in a timely, professional, and compassionate manner.
• 2. Conduct initial screenings and coordinate pre-admission assessments to determine clinical appropriateness and eligibility in accordance with LDH guidelines.
• 3. Obtain and review clinical, medical, and psychosocial information to support admission decisions.
• 4. Verify insurance coverage, financial responsibility, and secure necessary pre-authorizations prior to admission.
• 5. Ensure all required admission documentation is completed, including consents, releases, and LDH-mandated forms.
• 6. Collaborate with nursing, medical staff, and clinical teams to ensure continuity of care during admission.
• 7. Communicate clearly with patients and families regarding admission procedures, rights, responsibilities, and facility policies.
• 8. Maintain accurate and confidential intake records in compliance with HIPAA, LDH regulations, and facility policies.
• 9. Coordinate with external providers, referral sources, and community partners as necessary to facilitate smooth transitions of care.
• 10. Participate in quality assurance, performance improvement, and compliance activities as required by LDH and facility leadership.
• 11. Provide 24/7 on-call intake coverage on a rotating basis, if required.

PHYSICAL REQUIREMENTS:

The Intake Coordinator must be able to sit, stand, and walk for extended periods; frequently interact with patients and families in crisis situations; and may be exposed to emotionally stressful situations and challenging patient behaviors. The employee must adhere to infection control, safety, and emergency procedures in compliance with LDH and facility policies.