Intake Coordinator

MY House Matsu; Wasilla, Northern (AK, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

My House is seeking a Housing Intake Coordinator to manage intake assessments, referrals, and admissions for our recovery housing program in Wasilla, AK. The role involves coordinating from referral to admission and maintaining accurate client records.

You will work with the Behavioral Health Program to ensure compliance, data entry accuracy, and client confidentiality while supporting clients toward stability and independence.

Qualifications

• High school diploma or GED; recovery requirement if in recovery.
• Bachelor’s degree preferred in social work, psychology, human services, counseling, or addiction counseling.

Responsibilities

• Conduct intake assessments with individuals referred to My House and determine eligibility and service needs.
• Receive, review, and respond to referrals for My House programs in a timely, professional manner.
• Coordinate the intake process from referral to admission, communicating with sources, clients, and staff.
• Complete admission and discharge procedures with required documentation and follow-up.

Skills

Crisis response

Housing resources knowledge

Boundary maintenance

Flexibility and initiative

HIPAA knowledge

Professional work ethic

Verbal and written communication

Education

High school diploma or GED

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or related field

Tools

AKAIMS database

Job description

Vision

To end homelessness.

MISSION STATEMENT

All youth experiencing homelessness and youth at risk of being homeless are empowered to be contributing, self-supporting members of their community.

JOB DESCRIPTION TITLE: Housing Intake Coordinator REPORTS TO: Behavioral Health Program Manager / Quality Assurance Manager EMPLOYMENT STATUS: Regular, full-time CLASSIFICATION: Hourly LOCATION: 300 North Willow Street Wasilla AK 99654 FLSA STATUS: Non-Exempt

SUPERVISES: Assigned staff

GENERAL FUNCTIONS

The Housing Intake Coordinator oversees all operations of the My House recovery housing, sets housing guidelines, trains staff working within the houses and oversees occupants, eligibility and operations. Additionally, the Housing Intake Coordinator collaborates with the Quality Assurance Manager to ensure accurate data entry and compliance with intake requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct intake assessments with individuals referred to the My House behavioral health program to gather relevant background information, assess program eligibility, identify service needs, and explain program guidelines, expectations, and available supports.
• Receive, review, and respond to referrals for My House behavioral health programs and housing services in a timely and professional manner.
• Coordinate the intake process from initial referral through admission, including communication with referral sources, clients, residents, and appropriate My House staff to support a smooth transition into services.
• Coordinate and complete all admission and discharge procedures, ensuring required documentation, notifications, and follow-up activities are completed accurately and timely.
• Open and maintain client charts in the appropriate electronic health record or database system, ensuring required demographic, referral, intake, service, and discharge information is entered promptly and accurately.
• Complete all required intake paperwork, discharge GPRAs, and other program documentation, and enter required information into the OPUS database and other applicable systems in accordance with program requirements.
• Ensure intake, service, and discharge documentation is complete, accurate, confidential, and maintained in accordance with My House policies, funding requirements, behavioral health standards, and applicable regulatory requirements.
• Comply with all guidelines, procedures, documentation standards, and regulations established by applicable regulatory agencies and funding sources.
• Maintain consistent communication with referral sources and community partners regarding referrals, intake scheduling, program availability, client needs, and the status of the intake process.
• Communicate effectively and work collaboratively with behavioral health professionals and other team members to support clients in establishing and accomplishing goals, developing healthy boundaries, accessing services, and working toward increased independence and stability.
• Support client engagement and retention by building respectful, professional relationships with clients and helping connect them with appropriate My House programs, activities, behavioral health services, and community resources.
• Assist with client outreach and engagement efforts, including communicating with current and prospective clients regarding My House programs, activities, services, and available resources.
• Assist with the development and distribution of the My House newsletter, including gathering program updates, client activities, community resources, and other relevant information.
• Coordinate the My House Supper Club, including scheduling, communication, outreach, and coordination with staff, clients, volunteers, and community partners as needed.
• Coordinate and support volunteers, including communication, scheduling, orientation, and coordination of volunteer activities with My House programs and events.
• Maintain a professional, respectful, and trauma-informed approach when interacting with clients, community members, referral sources, volunteers, and community partners. Use appropriate language, maintain client confidentiality, and provide positive feedback that encourages constructive growth and supports the mission of My House.
• Perform other duties and tasks as assigned or negotiated.

MINIMUM REQUIREMENTS

• High school diploma or general equivalency degree
• If in recovery must be in remission for 6 months and working a program of recovery.
• CPR/First Aid/AED certified or able to obtain within 90 days of hire.
• Must have a valid Alaska Driver's License and insurable under My House vehicle Insurance.

PREFERRED REQUIREMENTS

• Bachelor’s degree in social work, Psychology, Human Services, Counseling, or Substance Abuse/Addiction Counseling Relevant experience may substitute for educational requirement on a year for year basis
• Alaska Chemical Dependency Counselor or Peer Certification I (CDC I or PSP I) working towards a (CDC II or PSP I) in accordance with State requirements
• Working knowledge of National Association of Recovery Residence (NARR I or II)
• Current CPR/First Aid/AED certified
• Working knowledge of AKAIMS database
• A developed understanding of DAP notes and billable services

SKILLS/COMPETENCIES

• Demonstrate the ability to respond to crisis situations and emergencies
• Working knowledge of housing resources, rapid rehousing, permanent supportive housing and transitional housing.
• Ability to maintain healthy boundaries with clients
• Demonstrate flexibility, adaptability, and initiative
• Working knowledge of health care portability act (42CFR and HIPPA)
• Demonstrate positive work ethics
• Ability to communicate proficiently verbally and in writing

POSITION SCHEDULE

This is a full time, hourly non-exempt position. The required work schedule is Saturday - Wednesday, 9AM to 5PM.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.