Intake Coordinator

Saint Elizabeth Community; Warwick (RI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health, Dental and Vision coverage

403B Employer Contribution Plan

Tuition Assistance and Student Loan Re

Career advancement & training

Childcare Reimbursement Program

Employee Referral Bonus

EAP, Life Insurance, and more!

Job summary

Saint Elizabeth Community is seeking an Intake Coordinator in Warwick, RI to facilitate timely onboarding of new patients in a home care setting. The role collaborates with the Intake Nurse to review referrals, verify eligibility, and ensure accurate data entry in designated software.

The ideal candidate has 3+ years in healthcare intake or scheduling, strong attention to detail, excellent customer service, and knowledge of insurance guidelines.

Qualifications

• High school diploma or GED required.
• 3+ years in healthcare/home health intake, coordination or scheduling preferred.
• Ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Excellent interpersonal and customer service skills.
• Knowledge of healthcare regulations and insurance guidelines.
• Proficient in accessing electronic health records and various software.

Responsibilities

• Collaborates with community partners and internal team members to process new referrals and provides timely updates on pending referrals
• Maintains accurate and up-to-date patient status information throughout the intake process
• Coordinates with insurance providers, physician offices, and case managers to obtain necessary authorizations and documentation to confirm eligibility for home health services
• Collects Intake/Admission referrals from outside sources via fax, telephone calls and CarePort. Under supervision of Intake Nurse and Clinical Management post acceptance, enters new patient information into designated software and updates records as needed
• Verifies patient eligibility and benefits and obtain necessary prior authorizations through Medicare and other insurance carriers
• Responsible for daily Welcome Calls to new referrals to review patients' demographics, verify insurance memberships, gather security information and confirm patients are agreeable to home health services
• Maintains a thorough and working understanding of the skilled scheduling process
• Responsible for skilled staff scheduling in the absence of the Skilled Scheduler
• Other duties as assigned

Skills

Attention to detail

Interpersonal skills

Customer service

Regulatory knowledge

EHR software

Independent work

Education

High school diploma or GED

Tools

EHR systems

Job description

Saint Elizabeth Home Care | Warwick, RI

Full Time | Days | On-Site

Pay: $22 - $25/hour (Based on experience)

Our Intake Coordinator is a vital member of the clinical team who facilitates timely and accurate onboarding of new patients. The Intake Coordinator requires attention to detail and effective professional communication with internal and external stakeholders and clinical staff. The Intake Coordinator works closely with the Intake Nurse to review, accept and process referrals, maintain productive working relationships with referral sources and provide outstanding customer service to patients.

Responsibilities Of An Intake Coordinator

• Collaborates with community partners and internal team members to process new referrals and provides timely updates on pending referrals
• Maintains accurate and up-to-date patient status information throughout the intake process
• Coordinates with insurance providers, physician offices, and case managers to obtain necessary authorizations and documentation to confirm eligibility for home health services
• Collects Intake/Admission referrals from outside sources via fax, telephone calls and CarePort. Under supervision of Intake Nurse and Clinical Management post acceptance, enters new patient information into designated software and updates records as needed
• Verifies patient eligibility and benefits and obtain necessary prior authorizations through Medicare and other insurance carriers
• Responsible for daily Welcome Calls to new referrals to review patients' demographics, verify insurance memberships, gather security information and confirm patients are agreeable to home health services
• Maintains a thorough and working understanding of the skilled scheduling process
• Responsible for skilled staff scheduling in the absence of the Skilled Scheduler
• Other duties as assigned

Qualifications For An Intake Coordinator

• Minimum of high school diploma or GED.
• At least 3 years of experience in a healthcare or home health care setting, with a focus on patient intake, coordination or scheduling is preferred.
• Ability to work independently with minimal supervision.
• Possess high attention to detail and organizational skills.
• Possess excellent interpersonal and customer service skills.
• Knowledge of healthcare regulations and insurance guidelines.
• Proficient in accessing electronic health records and utilizing various software programs.

What does Saint Elizabeth Community offer employees?

Our Holistic Benefit Options Encompass Your Health And Wellbeing, Your Individual And Family Needs, Your Professional Growth And More By Including

• Competitive pay
• High quality and low-cost Health, Dental and Vision coverage: Blue Cross Blue Shield Health Insurance & Delta Dental Insurance offered for employees working 20+ hours/week
• 403B Employer Contribution Plan
• Tuition Assistance and Student Loan Reimbursement
• Career advancement & training opportunities to support individual employee goals
• Childcare Reimbursement Program
• Employee Referral Bonus
• EAP, Life Insurance, and more!

Saint Elizabeth Community understands the importance of having the time to provide care that is thorough, dignified, and compassionate. We have some of the best staffing ratios in the state... come and meet us to see how our mission and philosophy of care influence all that we do!

Work in an environment where our co-workers and those in our care are treated just like family!

• Trusted Care Since 1882! -

EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary: $22 - $25 per hour