Patient Care Coordinator (Intake) - Home Health

Elmwoodhomecare; Rhode Island; On-site; USD 40,000 - 60,000; Full time

Job summary

A home health care services provider in Rhode Island seeks a Patient Care Coordinator (Intake) to manage the intake process for new patients. Key responsibilities include conducting assessments, verifying insurance, and coordinating care services. The ideal candidate has experience in healthcare settings, strong communication skills, and proficiency in EHR systems. This full-time role offers a structured schedule with opportunities for growth.

Qualifications

• Minimum of two years in healthcare or home health care setting.
• Experience focusing on patient intake or coordination preferred.

Responsibilities

• Conduct initial patient assessments and gather information.
• Verify insurance coverage and coordinate benefits.
• Act as the primary point of contact for patients and families.
• Ensure accurate completion of intake forms and patient records.
• Schedule and coordinate initial home visits with providers.

Skills

Strong interpersonal skills

Communication skills

Organizational abilities

EHR systems proficiency

Insurance process knowledge

Education

High-School Diploma or Equivalent

Associate’s or Bachelor's degree in healthcare administration

Job description

Patient Care Coordinator (Intake) - Home Health

Providence, RI, USA

Home Health > Rhode Island > Administrative Operations > Care Coordination

The Intake Coordinator at Elmwood Healthcare - Home Health will play a critical role in managing the intake process for new patients, ensuring a smooth and efficient transition into our home health care services. This position involves collaborating with patients, families, and healthcare professionals to gather necessary information, coordinate services, and facilitate a seamless onboarding experience.

Department

Administrative Operations > Care Coordination Department

Status / Type

Full Time (40-Hours / Week)

Schedule

Monday through Friday; 8:00 A.M. to 4:30 P.M.

Office-Based

Key Responsibilities:

• Patient Intake and Assessment: Conduct initial patient assessments to gather comprehensive information regarding medical history, current health status, and specific care needs.
• Verify insurance coverage and coordinate benefits to ensure eligibility for services.

Coordination and Communication:

• Act as the primary point of contact for patients, families, and referral sources, addressing inquiries and providing clear information about home health care services.
• Collaborate with medical professionals, including physicians, nurses, and therapists, to gather necessary documentation and information for care planning.

Documentation and Record-Keeping:

• Ensure accurate and timely completion of all intake forms, including patient consent, medical history, and insurance documentation.
• Maintain up-to-date patient records in compliance with confidentiality and privacy regulations.

Service Coordination:

• Schedule and coordinate initial home visits and care plans with appropriate healthcare providers.
• Facilitate the transition of care by ensuring that all necessary equipment, supplies, and resources are available to the patient.

Quality Assurance:

• Monitor and follow up on patient satisfaction and care quality to ensure compliance with company standards and regulatory requirements.
• Address and resolve any issues or concerns that arise during the intake process.

Administrative Support:

• Manage and prioritize a high volume of intake requests, ensuring timely processing and coordination.
• Assist with additional administrative tasks as needed, including data entry and reporting.

Other:

• Accepts only those patients whose needs can be met by the services it provides;
• Monitors and responds to electronic referrals via electronic referral systems
• Verifies and coordinates all insurance benefits of prospective patients (referrals);
• Creates, oversees and maintains the schedules of approximately 100 patients based on physician orders;
• Creates, oversees and maintains the schedules of designated team members (clinicians) in correlation to patient needs and staffing variances;
• Enters scheduling data to create and maintain accurate orders in accordance with care plans;
• Works inter-disciplinarily to create a consistent flow of high-quality patient care;
• Contacts care-providers, clinicians and patients with updates regarding day-to-day scheduling matters;
• Receives, processes and facilitates referrals in accordance with the systematic guidelines set forth by Elmwood Home Care;
• Accepts only those patients whose needs can be met by the services it provides;
• Monitors and responds to electronic referrals via electronic referral systems;
• Verifies and coordinates insurance benefits to safeguard reimbursement of services provided;
• Works closely with the sales team to process new referrals and disperse updates on pending referrals;
• Generates reports and data regarding scheduling, care coordination and staffing as designated;
• Maintains and updates patient status updates in correlation to provision of home-health services;
• Monitors and provides feedback on agency care coordination systems and processes;
• Acts as the bridge between all pre- and post-transitional care processes;
• Performs performance appraisal and review of department personnel;
• Provides counseling and/or disciplinary action to department personnel when indicated;
• Ensures the safety, security, integrity and confidentiality of patient and staff information in accordance with HIPAA and agency standard regulations;
• Upholds the standards of patient satisfaction, customer service and quality of care set forth by the agency;
• Demonstrates an understanding of the operational flow of a Medicare-certified home-health agency;
• Demonstrates an understanding of the post-acute and transitional-care processes;
• Understands and adheres to policies, procedures and regulations set forth by the agency;
• Understands and adheres to policies, procedures and regulations set forth by local, state and federal governments;
• Accept responsibility for other duties/tasks as assigned, following adequate training on the specific task/(-s) or duty(/-ies).

Qualifications

Education: High-School Diploma or Equivalent is required; Associate’s or Bachelor's degree in healthcare administration, or a related field is preferred.

Experience: Minimum of two (2) years of experience in a healthcare or home health care setting, with a focus on patient intake or coordination is preferred.

Skills:

• Strong interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Excellent organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Knowledge of insurance processes and healthcare regulations.
• Believes in a connected emphasis on community-based healthcare and demonstrates, through action and clear core values, a shared passion for the goals, mission, vision and philosophies of Elmwood Healthcare, pillared by quality, innovation, access and equity within community-based healthcare.

Elmwood Healthcare is an equal opportunity employer and welcomes applications from diverse candidates.