Intake Coordinator

Mobile; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

PruittHealth Savannah is seeking an Intake Coordinator to streamline referrals into admissions. You will handle the intake process, verify insurance, collect demographics, and coordinate with care teams to ensure timely admissions.

The role requires strong communication, attention to deadlines, and experience in a call center or healthcare setting. Join a team dedicated to smooth patient access and compliant, accurate documentation.

Qualifications

• Associates Degree preferred.
• 2 years’ experience in healthcare intake or related field.
• Proficient in Microsoft Office, Word & Excel.
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance.
• Excellent communication and customer service skills.
• Familiarity with Medical Terminology.
• Experience in a call center environment.
• Ability to multi-task, problem solve and demonstrate critical thinking.

Responsibilities

• Facilitates conversion of referrals to admissions through intake process and customer service.
• Complete financial clearance by determining eligibility.
• Pre-qualify referrals to ensure efficient processing.
• Verify primary and secondary insurance information and coverage details.
• Determine plan type, effective/termination dates, and network status.
• Enter and maintain patient demographics and insurance data in software systems.
• Communicate with referral sources and teams to support partnerships.
• Establish relationships with insurers and managed care entities.
• Obtain complete information to maximize reimbursement and timely filing.
• Utilize reports to ensure accurate documentation in systems.
• Demonstrate excellent communication, customer service and time management.

Skills

Communication

Customer service

Multi-tasking

Problem solving

Critical thinking

Call center experience

Medical terminology

Insurance knowledge

Education

Associates Degree

Tools

Microsoft Office

Word

Excel

Job description

Intake Coordinator – 2613716

Description

++POSITION SUMMARY:++

Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective phone and customer service skills.

++ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:++

• Complete financial clearance for all referrals by determining eligibility.
• Process referrals to assure pre-qualifying of patients efficiently.
• Verifies all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co-insurance/co-payment, pre-existing clause, coverage
• Determine effective and termination dates, type of plan, and provider network status.
• Complete all information with attention to timely filing dates and special filing requirements.
• Analyze admission data and prepare assigned reports
• Loads all patient demographic insurance and benefit information into appropriate software system
• Communicates effectively with the referral sources and team members to support the business partnerships being developed by the sales team
• Establish positive relationships with insurers and managed care entities; Third party payors and Case Managers.
• Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.
• Utilizes reports to assure accurate and timely information is documented in the appropriate software system.
• Excellent Communication, Customer Service & Time Management Skills

Qualifications

++TRAINING, SKILLS, AND EXPERIENCE AND EDUCATION REQUIREMENTS:++

• Associates Degree preferred
• 2 years’ experience in
• Proficient in Microsoft Office, Word & Excel
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance
• Excellent communication skills and customer service
• Familiarity with Medical Terminology
• Experience working in a call center environment
• Ability to multi-task, problem solve and demonstrate critical thinking skills.

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Job

: Administrative

Primary Location

: US-Georgia-Savannah

Schedule

: Full-time :

Shift

:1st Shift

Job Posting

: Oct 30, 2026, 12:11:53 AM

Recruiter

: Elizabeth Christianson

Work Locations

:
PruittHealth Home First Savannah
9100 White Bluff Rd. Suite 303
Savannah 31406