Intake Coordinator

PruittHealth; Savannah (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Home First Savannah - Intake Coordinator with PruittHealth is seeking an organized professional to facilitate referrals into admissions at our Savannah location. You will complete financial clearance, verify insurance, and ensure accurate data entry to support timely patient admission.

You will work with referral sources, insurers, and care team to maximize reimbursement and maintain exceptional customer service, time management, and compliance with healthcare regulations.

Qualifications

• Associates Degree preferred.
• 2+ years’ experience in healthcare intake or related field.
• Proficient in Microsoft Office, Word & Excel.
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance.
• Excellent communication skills and customer service.
• Familiarity with Medical Terminology.
• Experience working in a call center environment.
• Ability to multi-task, problem solve and demonstrate critical thinking skills.

Responsibilities

• Complete financial clearance for referrals by determining eligibility.
• Process referrals to pre-qualify patients efficiently.
• Verifies all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co-insurance/co-payment, pre-existing clause, coverage.
• Determine effective and termination dates, type of plan, and provider network status.
• Complete all information with attention to timely filing dates and special filing requirements.
• Analyze admission data and prepare assigned reports.
• Loads all patient demographic insurance and benefit information into appropriate software system.
• Communicates effectively with the referral sources and team members to support the business partnerships being developed by the sales team.
• Establish positive relationships with insurers and managed care entities; Third party payors and Case Managers.
• Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.
• Utilizes reports to assure accurate and timely information is documented in the appropriate software system.
• Excellent Communication, Customer Service & Time Management Skills

Skills

Communication skills

Customer service

Time management

Call center experience

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Home First Savannah - Intake Coordinator

9100 White Bluff Rd., Suite 303, Savannah, 31406

POSITION SUMMARY:

Facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective phone and customer service skills.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Complete financial clearance for all referrals by determining eligibility.
• Process referrals to assure pre-qualifying of patients efficiently.
• Verifies all primary and secondary insurance information for all incoming patients to include service coverage, benefit maximums and limitations, co-insurance/co-payment, pre-existing clause, coverage
• Determine effective and termination dates, type of plan, and provider network status.
• Complete all information with attention to timely filing dates and special filing requirements.
• Analyze admission data and prepare assigned reports
• Loads all patient demographic insurance and benefit information into appropriate software system
• Communicates effectively with the referral sources and team members to support the business partnerships being developed by the sales team
• Establish positive relationships with insurers and managed care entities; Third party payors and Case Managers.
• Obtain complete and accurate information to facilitate the admissions process and to maximize the likelihood of reimbursement.
• Utilizes reports to assure accurate and timely information is documented in the appropriate software system.
• Excellent Communication, Customer Service & Time Management Skills

TRAINING, SKILLS, AND EXPERIENCE AND EDUCATION REQUIREMENTS:

• Associates Degree preferred
• 2+ years’ experience in
• Proficient in Microsoft Office, Word & Excel
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance
• Excellent communication skills and customer service
• Familiarity with Medical Terminology
• Experience working in a call center environment
• Ability to multi-task, problem solve and demonstrate critical thinking skills.

Family Makes Us Stronger.

Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.