Intake Coordinator

AdventHealth; Orlando (FL); On-site; USD 26,000 - 42,000; Full time

Job summary

AdventHealth in Orlando, Florida is seeking an Administrative Support professional to screen new patients, ensure intake submissions are complete, and verify records.

You will contact patients for missing information, gather insurance details, input data into the medical history system, and help schedule appointments and pre‑educational classes as required.

Qualifications

• Associate degree preferred; HS diploma required.
• 1+ year administrative support in healthcare.
• Strong communication and organizational abilities.
• Proficient with MS Office and email systems.
• Ability to multi-task in a fast-paced setting.

Responsibilities

• Screen new patients for complete intake submissions.
• Call patients to obtain missing information.
• Obtain and forward insurance details; update records.
• Conduct phone interviews and enter patient histories.
• Pre-schedule classes and ensure appointments meet standards.

Skills

Communication

Office software

Multi-tasking

Professional interactions

Customer service

Education

Associate degree preferred

High School Diploma or equivalent required

Tools

Word

Excel

Outlook

PowerPoint

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

601 E Rollins St

City

Orlando

State

Florida

Postal Code

32803

Job Description

• Screens all new patients, ensuring intake submissions are complete and include all necessary documents and records.
• Contacts patients to request or complete missing information required for intake review submission.
• Obtains insurance information and forwards it to financial personnel, scanning, entering, and updating all pertinent records into the database.
• Conducts phone interviews with patients and accurately enters information into medical history intake forms.
• Ensures patient appointments are completed per department standards and pre-schedules associated patient educational classes as appropriate.

Knowledge, Skills, And Abilities

• Exceptional communication and organizational skills. [Required]
• Proficiency in using computer, word processing, and email system. Secretarial skills including Word, Excel, Outlook, and PowerPoint. [Required]
• Self-motivated with the ability to multi-task and adapt to changing program needs. [Required]
• Ability to display professional interactions with all levels of internal and external customers. [Required]
• Able to promote the highest quality of service with a spirit of willingness and cooperation to both patients and staff. [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• N/A

Work Experience

• 1+ administrative support in a healthcare setting [Required]

Additional Information

• N/A

Licenses And Certifications

• N/A

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$18.87 - $30.19

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.