Intake Coordinator

The Debt Defenders by Ciment Law Firm, PLLC; United States; Remote; USD 9,100 - 13,000; Full time

Job summary

Debt Defenders by Ciment Law Firm, PLLC is seeking an Intake Coordinator for a remote, full-time contract position. You will handle inbound calls from prospective clients, assess eligibility, and determine whether our attorneys can help with their debts and related issues.

Responsibilities include acting as the first point of contact, asking essential questions, and routing the caller to the right attorney while on the call. Remote work is available, with Central Time scheduling.

Responsibilities

• Take inbound calls from prospective clients and determine whether their situation is one our attorneys can help with.
• Serve as the first point of contact and route cases to the correct practice area and attorney while the caller is on the line.

Job description

Intake Coordinator (Remote)

Debt Defenders by Ciment Law Firm, PLLC

Location: Remote

Job Type: Full-Time Contract

Compensation: $8.00/hour

Schedule: Monday–Thursday: 8:00 AM–5:00 PM // Friday: 8:00 AM–4:00 PM (Central Time)

When someone calls our firm, they are usually frightened, often embarrassed, and almost always out of options. You are the first person they talk to.

As an Intake Coordinator, you take inbound calls from prospective clients, listen closely enough to understand what they are actually facing, and determine whether their situation is one our attorneys can help with. You are our first filter, the person who decides which cases move forward, which practice area they belong to, and who gets the caller in front of the right specialist while they are still on the phone.

This is not a script-reading job. You will ask real questions about debt, lawsuits, income, and financial pressure, and you will need the judgment to tell the difference between a case we can help with and one we cannot. Done well, this role is the reason someone gets help instead of falling through the cracks.

This is a fully remote contract position, and we welcome applicants from outside the United States. You will need to work United States Central Time business hours and be comfortable holding a natural, confident conversation in English.

If that sounds like work you would be good at, we would like to hear from you.

About Debt Defenders by Ciment Law Firm, PLLC

Debt Defenders is a debt resolution and consumer protection law firm committed to helping individuals by resolving their debts, protecting their rights, and providing them with free resources to rebuild their financial future.

Operating statewide in Texas and in select counties in Georgia, our goal is to become a nationwide debt resolution firm.

Come join us for that ride!

This position is Remote in Mexico