Intake Coordinator

Heart to Heart Hospice; Town of Texas (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking an Intake Coordinator to manage daily patient referrals and intake operations, ensuring accurate EMR setup and strict adherence to regulatory requirements.

The role emphasizes building strong relationships with referral sources, maintaining census accuracy, and ensuring admissions align with contractual terms. A healthcare background and EMR proficiency are required.

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of experience in health care, preferably in hospice operations.
• Admissions/Intake and customer service experience.
• Valid Driver’s License and Automobile Insurance.
• Knowledge of CHAP standards, government regulations, and private payer practices.
• Experience with EMR software.

Responsibilities

• Direct all daily patient referral and intake operations and help establish intake policies.
• Enter chart into EMR and maintain workflow.
• Maintain census, pending admissions, and care planning meetings.
• Ensure compliance with state, federal, and CHAP regulatory requirements.
• Collaborate with referral sources to promote Heart to Heart Hospice as a high-quality provider.
• Collect and report referral statistics and trends.
• Participate in strategic planning to meet unmet customer needs.
• Ensure patients are admitted according to contract provisions.

Skills

Customer service

Interpersonal skills

Referral coordination

Regulatory knowledge

Education

Health care degree

Tools

EMR software

Job description

You can Make A Difference in the lives of others! At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Intake Coordinator

What You Must Have:

• Degree in health care or related field preferred
• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.