Intake Coordinator

Sage Infusion; Tampa (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

Sage Infusion in Florida is seeking a full-time Intake Coordinator to oversee the timely scheduling of new and existing patient referrals. You will be the face of the infusion center, coordinating demographics, insurance details, and documentation in the EMR, while working with management and clinical staff.

The role requires strong communication, ability to collect copays, assist with prior authorizations, and support a team-based approach.

Qualifications

• Associate degree preferred; minimum 2 years of healthcare experience.
• Knowledge of insurance verification, benefits, and prior authorizations.
• Strong verbal and written communication skills.
• Ability to prioritize and meet deadlines.
• Basic computer proficiency with Microsoft Office.
• Bilingual in Spanish preferred.

Responsibilities

• Manage timely scheduling of new and existing patient referrals.
• Enter patient demographics, insurance info, and paperwork into the EMR.
• Communicate receipt of orders to referral sources and obtain missing documents.
• Notify Intake Director of obstacles obtaining necessary documentation.
• Collect copays and paperwork; support the Medical Receptionist as needed.
• Coordinate with Finance to enroll in copay assistance programs.

Skills

Healthcare experience

Verbal communication

Written communication

Prioritization

Microsoft Office

Education

Associates degree

Tools

EMR systems

Microsoft Office

Job description

Sage Infusion is a rapidly growing infusion center with locations in central and southwest Florida. We are looking for a full-time Intake Coordinator to join our team. At Sage, we’ve reimagined patient care. From a quick start to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before.

As the face of the infusion center, you will have the primary responsibility for managing the timely scheduling of new and existing patient referrals. The Intake Coordinator is an integral member of a multidisciplinary team and works closely with management and clinical staff.

Responsibilities

• Reviews Initial Order from referring provider and enters new patient demographics, insurance information, and scans in necessary paperwork into the patient’s medical record in a timely manner


• Communicates confirmation of receipt of the Order to the referral source and follows up with them for any missing documentation needed for prior authorizations and clinical guidelines.


• Contacts patients to advise them we received their order and gathers any missing demographic information.


• Notifies Intake Director of obstacles obtaining necessary documentation from referring provider offices.


• Gives high priority to patient satisfaction, helps schedule their infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients, as a backup to the Medical Receptionist.


• Responsible for initiating and tracking new referral checklist for completion


• Communicates with the Finance team to enroll patients in the Co-pay assistance program as well as pricing sheets for patients out of pocket costs.


• Demonstrates ability to communicate effectively and express ideas clearly in a warm and helpful manner


• Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas


• Promotes Sage Infusion services by providing quality, comprehensive services to all patients through a team-based approach


• Responds promptly and courteously to all patient inquiries or problems


• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule


• Demonstrates reliability and follow-through on all assigned tasks to ensure work meets quality standards.


• Demonstrates the ability to work in a team-based environment


• Manage and order BB and SP inventory for the office such as office supplies and medical supplies


• Performs other duties as assigned


• $21 an hour, 8:00 am - 4:00 pm Mon-Friday.

Qualifications/Certifications

• Preferred: Associates degree


• Minimum of 2 years of experience in healthcare


• Knowledge of insurance verification, benefits, and prior authorization for the procedure


• Strong verbal and written communication skills


• Ability to prioritize and meet deadlines


• Basic computer proficiency and knowledge of Microsoft Office applications


• Preferred: Bilingual Spanish

Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Background Screening Requirement

This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com