Intake Coordinator

InHome Connect; Plano (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

InHome Connect is seeking an Intake Coordinator to manage daily patient referrals and intake processes in a hospice setting. You will initiate and maintain EMR charts, track admissions, and ensure regulatory compliance with CHAP and payer requirements.

The role emphasizes building relationships with referral sources, monitoring census and care plans, and contributing to strategic planning to meet patient needs.

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of experience in health care, preferably in hospice operations.
• Admissions/Intake and customer service experience.
• Valid Driver’s License and Automobile Insurance.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Experience with EMR software.

Responsibilities

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies.
• Initiate chart into EMR and maintain workflow.
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board.
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements.
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of InHome Connect as a high-quality provider of services.
• Gather, collate, and report referral statistics including key customer referral trends.
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions.
• Participate in quality assessment performance improvement teams and activities.
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by InHome Connect.
• Timely submission of all documentation.
• Performance of other duties as required.

Skills

Customer service

Regulatory compliance

Referral coordination

Interpersonal communication

CHAP standards knowledge

Education

Degree in health care or related field preferred

Tools

EMR software

Job description

InHome Connect is a community-based, palliative care program designed to provide an extra layer of support to patients and families living with serious illness. Palliative care is provided alongside curative treatment, addressing physical and emotional needs of seriously ill people. Our team members believe in treating the whole person, respecting and care for each other and making a difference in the communities we serve.

Intake Coordinator

What You Must Have

• Degree in health care or related field preferred
• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.