Intake Coordinator

The Salvation Army USA Central Territory; St. Louis (MO); On-site; USD 21,000 - 23,000; Full time

Job summary

The Salvation Army Midtown Services and Treatment Center in St. Louis, MO, is seeking an Intake Coordinator to provide counseling, conduct intakes and assessments, and develop treatment plans.

This full-time role includes crisis intervention, safety planning, group therapy support, and referrals, with data entry into CIMOR/EHR and collaboration with the billing team to ensure timely admissions and transfers.

Qualifications

• High school diploma or equivalent is required.
• 2+ years related experience preferred.
• Proficient with online billing software and databases (CIMOR a plus).
• CPR/First Aid certification required.
• Annual TB test required.

Responsibilities

• Conduct intake/admission including gathering demographics, needs, strengths, drug history, and orientation to MSTC.
• Document new referrals accurately and promptly.
• Familiarize with CIMOR, EHR, and billing systems.
• Maintain confidentiality and comply with applicable guidelines.
• Coordinate with billing to ensure timely admissions/transfers/discharges.
• Enter data into EMR/CIMOR within required timeframes.
• Attend staff and departmental meetings and trainings.

Skills

Communication skills

Team player

Self-starter

Independent thinker

Judgment

Education

High school diploma

Tools

CIMOR

Microsoft Office

Email software

Job description

The Salvation Army Midtown Services and Treatment Center is looking for a Intake Coordinator. This individual will be responsible for counseling, conducting intakes, assessments, crisis intervention, developing treatment plans, ongoing follow up counseling and treatment plan reviews, developing safety plans, group therapy and education, and facilitating referrals.

This is a full-time position, 40 hours per week with starting pay of $15-17 per hour depending on experiences.

Essential Functions

• 1. Conduct intake/admission including collecting basic demographic and background information, comprehensive needs, abilities, strengths and preferences, drug use history, Standard Means Test and orientation to MSTC, services and expectations. Utilizing this information to assigning guest to appropriate level of care and program.
• 2. Respond to new referrals documenting in appropriate method.
• 3. Learn and become familiar with all aspect of intake and program assignment functions in CIMOR and with the EHR software and collection system.
• 4. Correct any file/charting deficiencies within appropriate time frame.
• 5. Work with team to provide Screening on phone or face-to-face.
• 6. Offer administrative support to clinical staff in completion of letters, forms, referrals etc.
• 7. Enter data into computer data base within the appropriate timeframes (EMR, CIMOR).
• 8. Coordinate with billing department to assure all admissions/transfers/discharges are completed timely.
• 9. Enter and assign guest to Bed Board and residential roster
• 10. Update class and activity participation log.
• 11. Maintain, update, and submit waiting list according to CARF and DMH standards.
• 12. Attend staff meetings, departmental meetings, seminars/conferences, and in-service training programs.
• 13. Maintain confidentiality and comply with Safe From Harm guidelines.
• 14. Maintain positive, professional relationships with referral sources, clients, coworkers, and leadership adhering to Code of Ethics and TSA MSTC Policies.

Minimum Qualifications

High school diploma or equivalent and a minimum of two (2) years' related experience, required. Proficient experience with online billing software and databases (CIMOR experience is a plus), Microsoft Office Suite and use of E-mail, required. Position requires above average communication skills with clients and staff. CPR/First Aid certification, required. Annual TB test, required. Must be a team player, a self-starter, and perform well with minimal supervision. Must think independently and demonstrate sound judgment.

Physical and Working Conditions

Must be capable of performing the above essential duties in an office environment to include using a computer, answering phones, moving client files, etc. Ability to lift to 20 pounds, frequently and up to 40 pounds, occasionally. Most work will be indoors in a temperature-controlled environment.