Intake Coordinator

The Salvation Army North & Central Illinois Division; St. Louis (MO); On-site; USD 21,000 - 23,000; Full time

Job summary

The Salvation Army Midtown Services and Treatment Center is seeking an Intake Coordinator to conduct intakes, assessments, and crisis interventions, develop treatment and safety plans, and coordinate referrals. This full-time role involves data entry, billing liaison, and ensuring compliance with standards.

Qualifications include a high school diploma and 2+ years of related experience, CIMOR proficiency, and CPR/First Aid certification.

Qualifications

• High school diploma or equivalent and 2+ years related experience.
• Proficient with CIMOR, online billing software, and Microsoft Office.
• Excellent communication with clients and staff; self-starter and team player.

Responsibilities

• Conduct intake/admission and collect demographic, needs, and history data to assign care level.
• Document new referrals accurately and promptly.
• Familiarize with CIMOR, EHR, and collection system for intake processes.

Skills

Communication skills

MS Office

Online billing software

Data entry

CPR/First Aid

Education

High School Diploma or GED

Tools

CIMOR

Job description

The Salvation Army Midtown Services and Treatment Center is looking for a Intake Coordinator. This individual will be responsible for counseling, conducting intakes, assessments, crisis intervention, developing treatment plans, ongoing follow up counseling and treatment plan reviews, developing safety plans, group therapy and education, and facilitating referrals.

This is a full-time position, 40 hours per week with starting pay of $15-17 per hour depending on experiences.

Essential Functions

• Conduct intake/admission including collecting basic demographic and background information, comprehensive needs, abilities, strengths and preferences, drug use history, Standard Means Test and orientation to MSTC, services and expectations. Utilizing this information to assigning guest to appropriate level of care and program.
• Respond to new referrals documenting in appropriate method.
• Learn and become familiar with all aspect of intake and program assignment functions in CIMOR and with the EHR software and collection system.
• Correct any file/charting deficiencies within appropriate time frame.
• Work with team to provide Screening on phone or face-to-face.
• Offer administrative support to clinical staff in completion of letters, forms, referrals etc.
• Enter data into computer data base within the appropriate timeframes (EMR, CIMOR).
• Coordinate with billing department to assure all admissions/transfers/discharges are completed timely.
• Enter and assign guest to Bed Board and residential roster
• Update class and activity participation log.
• Maintain, update, and submit waiting list according to CARF and DMH standards.
• Attend staff meetings, departmental meetings, seminars/conferences, and in-service training programs.
• Maintain confidentiality and comply with Safe From Harm guidelines.
• Maintain positive, professional relationships with referral sources, clients, coworkers, and leadership adhering to Code of Ethics and TSA MSTC Policies.

Minimum Qualifications

High school diploma or equivalent and a minimum of two (2) years’ related experience, required. Proficient experience with online billing software and databases (CIMOR experience is a plus), Microsoft Office Suite and use of E-mail, required. Position requires above average communication skills with clients and staff. CPR/First Aid certification, required. Annual TB test, required. Must be a team player, a self-starter, and perform well with minimal supervision. Must think independently and demonstrate sound judgment.

Physical and Working Conditions

Must be capable of performing the above essential duties in an office environment to include using a computer, answering phones, moving client files, etc. Ability to lift to 20 pounds, frequently and up to 40 pounds, occasionally. Most work will be indoors in a temperature-controlled environment.