Intake Coordinator

Gavin Foundation, Inc.; Quincy (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Gavin Foundation in Quincy, MA is seeking an Intake Coordinator to help manage patient admission and discharge, working with a team of medical and clinical professionals. The role involves processing admissions in the agency’s electronic health record, orienting new clients, ensuring safety, confidentiality and adherence to 42 CFR Part 2 and HIPAA policies.

Weekend schedule applies (Sat, Sun & Mon, 10:30am–7:00pm).

Qualifications

• Two years' experience in health and human services field (preferably with cooccurring behavioral health and substance use disorders).
• Ability to pass CORI and Drug Testing requirements.
• Understanding of federal and state policies (42 CFR Part 2, HIPAA).
• Ability to maintain confidentiality, professionalism, and boundaries.
• Strong verbal and written communication skills.
• Lived experience welcomed; if in recovery, two years of continuous sobriety.
• Empathy, dedication and genuineness are essential.

Responsibilities

• Process admissions through the agency electronic health record.
• Handle belongings, inventory, and securing client property.
• Orient new clients to the facility and explain program rules.
• Maintain safety and support residents' wellbeing.
• Ensure adherence to policies and document deviations.
• Provide crisis intervention when necessary.
• Assist with discharge and escorting clients off the premises.
• Maintain clean Admissions/Intake area and stock.
• Supervise clients during admissions.
• Assist with other duties as assigned.

Skills

Health services experience

Communication skills

Confidentiality & boundaries

Professionalism

Crisis response

Tools

Electronic Health Records (EHR)

Job description

JOB TITLE: Intake Coordinator

REPORTS TO: Operations Supervisor

SCHEDULE: Saturday, Sunday & Monday 10:30am - 7:00pm

SUMMARY OF POSITION

The Intake specialist will assist with processing the arrival and discharge of patients. Work with a team comprised of medical and clinical professionals.

PRIMARY RESPONSIBILITIES

• Complete all aspects of the admission process through the agency electronic health record
• Process Client's belongings to prevent bed bugs and search for contraband
• Inventory, storing and securing Client's property
• Orienting new clients to the facility
• Ensure the safety of residents' (physical and emotional) wellbeing
• Ensure that the program policies are followed and document any deviation of said policies
• Provide crisis intervention when necessary
• Assisting with discharging and escorting patients off the premise
• Always utilizes universal precautions, maintenance of CPR certification and understanding of emergency procedures
• Keep the Admissions/Intake area clean and stocked
• Supervise clients during admissions
• Clean spills as needed
• Other duties as assigned including assisting if needed

REQUIREMENTS

• Two years' experience in health and human servicerelated field, preferably working with cooccurring behavioral health and substance use disorders.
• Must be able to pass CORI and Drug Testing requirements
• Demonstrated understanding of, and committed to adhering to, federal and state policies (42 CFR Part 2, HIPAA)
• Demonstrated ability to maintain confidentiality, professionalism, & boundaries.
• Demonstrated proficiency in verbal and written communication skills.
• Candidates with lived expertise are encouraged to apply, if in recovery, must have two years of continuous sobriety
• Personal characteristics of understanding, dedication, empathy and genuineness are essential.

DESIRED SKILLS

• Working knowledge of 12 Step Programs.
• Must be a team player and work well in a challenging environment.
• Knowledge of laws governing confidentiality and rules of ethical behavior.
• Knowledge of or desire to learn Motivational Interviewing skills.
• CPR certification, and Nasal Narcan training.

Gavin is an equal opportunity employer

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