Intake Coordinator

True North Recovery; Anchorage (AK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K plan

Life & ADD insurance

Vision & Dental insurance

Paid holidays

PTO accrual

Training & Credentialing

Disability insurance

Monthly cash stipend

Supplemental benefits

Job summary

True North Recovery is seeking an Intake Coordinator to serve as the first contact for new clients, guiding them through the intake process and verifying eligibility. The role involves data entry, documentation, and coordination with departments to ensure timely access to services.

The ideal candidate has strong organization, communication, and HIPAA awareness, with prior office experience and ability to adapt to changing responsibilities. This position is based in Alaska with in-person duties.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 1 year of experience in the field or in a related field.
• Proven administrative experience.
• Knowledge of office management systems and procedures.
• Combination of education, experience, and licensure accepted.
• Background check required.
• Pre-employment drug screen required.

Responsibilities

• Answering and routing phone calls.
• Greeting clients and assisting with administrative needs.
• Filing client documents (hard copy and electronic).
• HIPAA-compliant task completion.
• Adapt to changing workload day-to-day.
• Field questions from clients and staff.
• Direct clients and staff to appropriate individuals.
• Accurate and efficient data entry.
• Learn and execute Medicaid taxi vouchers process.
• Learn and execute client UA entry into Millennium.
• Learn and execute client intake process for services.
• Schedule client appointments.

Skills

Administrative experience

Excellent written & verbal comms

Attention to detail

Time management

Organizational skills

MS Office proficiency

Multi-tasking

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Job description

Mission Statement

We say yes to people seeking help for addiction and mental health issues. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and

Job Description

The Intake Coordinator serves as the first point of contact for new clients or patients, managing the intake process to ensure a smooth and efficient entry into the organization’s services. This role involves gathering essential information, verifying eligibility, and coordinating with other departments to facilitate the provision of care or services.

Roles and Responsibilities

• Answering and routing phone calls
• Greeting clients and assisting them with administrative-related needs
• Filing client documents in appropriate hard copy folders and electronic folders
• HIPAA‑compliant task completion
• Must be adaptable to taking on more duties as assigned and an ever‑changing workload day‑to‑day
• Ability to field questions asked from clients and staff
• Ability to direct clients and staff to appropriate individuals to get needs met
• Accurate and efficient data entry
• Ability to develop a strong working knowledge of TNR services, policies, and procedures
• Ability to learn and execute the process for completing Medicaid taxi vouchers
• Ability to learn and execute the process of entering Client UA's into Millennium.
• Ability to learn and execute the client intake process for entering into services.
• Scheduling client appointments.

Qualifications and Education Requirements

• High school diploma or equivalent; college degree preferred.
• At least 1 year of experience in the field or in a related field.
• Proven administrative experience.
• Knowledge of office management systems and procedures.
• Combination of education, experience, and licensure accepted.
• Employment is contingent upon receipt of a satisfactory state and federal background check.
• Must be able to pass pre‑employment alcohol and drug screen.

Preferred Skills

• Goal and task oriented.
• Excellent written and verbal communication skills.
• Attention to detail and problem solving.
• Excellent time management skills and ability to multi‑task and prioritize work.
• Strong organizational and planning skills.
• Proficient in MS Office.
• Excellent organizational skills
• Ability to multi‑task

Competencies

• Working with others.
• Assessing strengths and needs.
• Linking to resources.
• Behaving Professionally and Ethically
• Reporting skills.

Full Time Benefits

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)
• 401K Plan - 100% Match Up To 5%
• Life & ADD Insurance Policy 100% covered by employer
• Vision and Dental Policy 90% covered by employer
• 10 Paid Holidays a Year
• Paid Time Off Accrual
• Paid Training and Credentialing
• Short term and long‑term disability
• Monthly cash stipend
• Supplemental benefits including: critical illness insurance, accident insurance and hospital indemnity

Physical Requirements

This role is primarily performed in an office building with standard office environment and controlled temperatures. When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics. The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

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