Intake Coordinator

International Rescue Committee; Phoenix (AZ); Hybrid; USD 30,436 - 43,348; Full time

Benefits offered by this job

10 sick days

Medical insurance starting at $163 per month

403(b) retirement savings plan with immediate vesting

Job summary

The International Rescue Committee (IRC) is seeking a Casework Coordinator in Phoenix, Arizona. This role involves managing a team of caseworkers to provide trauma-informed services, ensuring a positive resettlement experience for refugees.

The ideal candidate will have a Bachelor’s degree in social work, at least 3 years of case management experience, and skills in team leadership and communication in a multicultural setting. Benefits include medical insurance, paid time off, and a 403(b) retirement plan.

Qualifications

• 3+ years of case management experience in a social services environment.
• Eligibility for fingerprint clearance card as required by Arizona State Law.
• Proficiency in written and spoken English; bilingual ability preferred.

Responsibilities

• Coordinate pre-arrival case preparation and manage cases.
• Oversee a team of caseworkers and ensure provision of core services.
• Ensure compliance with policies and provide training for volunteers.

Skills

Team management

Multicultural communication

Problem-solving

Detail-oriented

Relational skills

Education

Bachelor’s degree in social work or related field

Master's degree

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, and economic wellbeing to people devastated by conflict and disaster.

Job Overview

The Casework Coordinator provides trauma‑informed services to refugees and other qualified immigrants, supporting a positive resettlement experience and the achievement of client self‑sufficiency. This role manages a team of caseworkers, works closely with clients, colleagues, and external parties, and develops service and self‑efficiency plans utilizing a broad range of resources in accordance with client eligibility and program requirements.

Major Responsibilities

• Coordinate pre‑arrival case preparation, including case assurance, communication with U.S. ties, and liaison with IRC’s Processing Department at Headquarters.
• Assign cases to caseworkers and ensure timely provision of core services such as airport pickups, home visits, school enrollment, and other services per R&P, APA, RTCA, MG, and program guidelines.
• Collaborate with other departments to encourage timely internal and external referrals.
• Maintain a reduced active caseload, ensuring all clients receive the full range of mandated services and regular progress monitoring.
• Oversee a team of caseworkers, providing daily oversight, delegation, coaching, and performance evaluation.
• Support the casework supervisor in cultivating a respectful, inclusive environment for team members and clients.
• Ensure compliance with agency policies, procedures, and protocols, and train or lead volunteers and interns as needed.
• Complete other duties as assigned to maintain quality, timely, and client-centered service delivery.

Job Requirements

• Bachelor’s degree in social work or a related field is required; a Master’s degree is preferred.
• 3+ years of case management experience in a social services environment, preferably with vulnerable or underserved populations.
• Valid driver’s license, reliable transportation, and ability to travel regularly within the service delivery area.
• Eligibility for, or possession of, a fingerprint clearance card as required by Arizona State Law.
• Proficiency in written and spoken English; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee/immigrant language used in Arizona is preferred.

Demonstrated Skills & Competencies

• Promote an organizational culture reflecting IRC’s core values of service, accountability, integrity, and equality.
• Lead collaboratively, recognizing diverse skills and perspectives from many cultures.
• Build strong internal and external relationships with diplomacy and networking skills.
• Work and communicate effectively in a multicultural environment.
• Self-starter with strong problem-solving, time prioritization, and time-management skills.
• Detail-oriented and accurate in all work products.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other digital tools for data entry, research, and problem solving.

Working Environment

• Combination of standard office environment, remote work, and field time within the service delivery area.
• Occasional weekend and/or evening work may be required.
• Ability to lift 35 to 50 pounds of furniture, household supplies, and food boxes is necessary.

Compensation

• Pay Rate: $26.78 per hour, calibrated by location, experience, and skill set.

Benefits

• 10 sick days, 10 U.S. holidays, and 20-25 paid time off days depending on role and tenure.
• Medical insurance starting at $163 per month.
• Dental insurance starting at $6.50 per month.
• Vision insurance starting at $5 per month.
• FSA for healthcare and commuter costs.
• 403(b) retirement savings plan with immediate vesting and matching.
• Disability and life insurance.
• Employee Assistance Program for counseling and family support.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. All applicants are evaluated on the basis of merit, without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic.