Caseworker

theirc; United States; Hybrid; USD 29,000 - 31,000; Full time

Job summary

theirc is seeking a Caseworker to provide trauma-informed services to refugees and other qualified immigrants, supporting a positive resettlement experience and client self-sufficiency.

The role collaborates with clients, colleagues, and partner organizations to develop service and self-sufficiency plans, using a wide range of financial, medical, social, vocational, and other resources in line with eligibility and program rules.

Qualifications

• Bachelor's degree in social work or related field preferred.
• Minimum 2 years' experience in human services; refugee/immigrant experience preferred.
• Fluency in English; additional languages (Dari, Farsi, Pashto) desired.

Responsibilities

• Coordinate pre- and post-arrival services to ensure clients have living essentials and are oriented.
• Conduct intake and develop self-sufficiency plans with clients; provide referrals and advocacy.
• Document client interactions and input data into databases; assist with reporting.

Skills

Relationship building

Cross-cultural communication

Problem solving

Attention to detail

Microsoft Office

Driver's license

Education

Bachelor's degree in social work or related field

Tools

Microsoft Word

Excel

Outlook

Job description

Job Overview

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

This position has an end date of 30 September 2027.

Major Responsibilities

• Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Job Requirements

• Education: Bachelor's degree in social work or related field of study preferred.
• Work Experience: Relevant professional experience in human services field required; minimum of 2 years' experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC's clients is desired; including Dari, Farsi, and/or Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.

Working Environment

A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $143 per month
• dental starting at $6.50 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Compensation

($21.00 - $22.80 hourly). Ranges are based on various factors including