Victim Services Caseworker

International Rescue Committee; Tucson (AZ); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Dental and vision insurance

Retirement plan

Job summary

International Rescue Committee in Arizona seeks a Victim Services Caseworker to deliver comprehensive, victim-centered case management for crime victims. You will screen eligibility, develop service plans, and connect clients with community resources and legal rights guidance.

Role involves crisis intervention, documentation, and collaboration with law enforcement and social service partners to ensure timely, client-focused care. Bilingual skills preferred, driver's license required.

Qualifications

• 2+ years of related work experience; 1-year minimum working with victims of crime or vulnerable populations.
• Case management experience preferred.
• Demonstrated writing and analytical skills in a professional setting.
• Ability to work in a cross-cultural, multidisciplinary environment.

Responsibilities

• Provide comprehensive, victim-centered case management services, including service plans and referrals to community resources.
• Deliver crisis intervention and safety planning for victims and families affected by crime.
• Complete eligibility screenings and enrollment paperwork for eligible participants.
• Track program activities, collect data, and draft reports as required by donors and agency specifications.
• Collaborate with law enforcement, social service agencies, and partners to extend reach and impact.

Skills

English proficiency

Organization

Writing

Public speaking

Teamwork

Data literacy

Computer skills

Cross-cultural communication

Education

Undergraduate degree in Human Services

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.Job Overview:The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.Major Responsibilities:Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plansProvide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participantsAssessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentationBuild and maintain relationships with various local, state, and federal stakeholders including law enforcement agenciesDevelop strategies to further assist in the identification and referral of victims of crime in ArizonaEnsure acute needs are met in a timely and client-centered manner for each program participantProvide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are metTrack program activities, compile data and draft reports as required by donor and agency specificationsParticipate in all program meetings, staff development activities and generally be an engaged team memberComply with all policies, procedures and protocols of the agencyOther duties as assignedKey Working Relationships:Position Reports to: Survivor Services SupervisorIndirect Reporting: Interns/VolunteersOther Internal and/or external contacts: The Victim Services Caseworker will be responsible for developing relationships within the IRC network and external relations with social service agencies and government entitiesInternal: IRC Victim Services and Anti-Trafficking ProgramsExternal: Arizona domestic violence coalitions, other OVC grantees, attorney offices providing pro-bono legal services, law enforcement, social service agencies, community education presentations, community outreachJob Requirements:Education:Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.Work Experience:2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.Case management and/or victims assistance experience preferredDemonstrated Skills and Competencies:Excellent written and spoken English skillsStrong organizational skills and detail-orientedExcellent writing and analytical skillsPublic Speaking and/or presentation experience preferredAbility to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environmentComputer literacy, data base experience preferredAbility to work independently and be a flexible team playerLanguage Skills:Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.Certificates or Licenses:Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.Working Environment:A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.May require occasional weekend and/or evening work.Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).Compensation: (Pay Rate: $23.50/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.Cookies: https://careers.rescue.org/us/en/cookiesettingsBenefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.