Intake Coordinator

Christian Care / Fellowship Square; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Covenant Home Health, operated by Fellowship Square Christian Care, seeks an Intake Coordinator/Scheduler to manage referrals, schedule visits, and handle medical record requests in a not-for-profit setting. This role supports physicians, clinicians, and families while ensuring confidentiality and high-quality service.

The position emphasizes accurate data entry in EMR, coordination with multiple departments, and on-call duties as needed.

Qualifications

• High school diploma or equivalent required.
• Prefer two years experience in health services.
• Knowledge of medical terminology and aging services.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.

Responsibilities

• Coordinate home health referrals and scheduling for new and ongoing visits.
• Process referrals via fax and email, verify benefits and authorizations.
• Enter patient information into EMR and maintain records.
• Communicate with physicians, clinicians, and family members to ensure accurate referral details.
• Respond to inquiries with strong customer service, including after-hours support.
• Maintain confidentiality of patient information and support cross-department coordination.

Skills

Customer service

Multitasking

Verbal & written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR software

Job description

The primary purpose of the Intake Coordinator / Scheduler is to manage Agency referrals, schedule new referrals and ongoing visits, assist with medical record requests and maintain office functions of the Home Health Agency.

• Assist in coordinating Home Health Services for patients, in a timely manner.
• Process incoming referrals via fax and email.
• Verify benefits via Inovalon, insurance portals, AHCCCS website and telephone confirmation.
• Obtain initial authorization when applicable as well as ongoing authorization.
• Confirm following physician for Home Health.
• Staff appropriate clinicians per physician orders.
• Upload referrals and enter patient information into EMR.
• Initiate welcome calls with patients/family verifying accurate referral information.
• Initiate Tiger Connect Chat with clinicians.
• Manage ongoing Tiger Connect requests from clinicians.
• Manage clinical email threads.
• Manage medical record requests and orders for signature.
• Maintain a good working rapport with interdepartmental personnel, as well as other departments.
• Maintain positive relationships with customers and referral sources.
• Maintain CONFIDENTIALITY of all patient care information to assure rights are protected.
• Answer telephone inquiries concerning Home Health with excellent customer service.
• On-call duties as needed, weekends and after hours.
• Cross train all clerical office duties.
• Additional duties as assigned by Operation’s Assistant, Director of Clinical Services and Executive Director.
• A high school diploma or equivalent.
• Prefer two (2) years’ experience in a health services organization.
• Knowledge of medical terminology, aging services and Home Health.
• Computer proficiency in Microsoft Office products.
• Strong organizational and multi-tasking skills.
• Must be able to communicate effectively verbally and in writing.
• Possess excellent customer service.

Working Environment

• Work is performed indoors in the Agency office.
• The majority of the workday is spent sitting.
• Subject to frequent interruptions.
• Sometimes work beyond normal working hours.

Risk Exposure

• Low Risk

Lifting Requirements

• Able to lift 50lbs.

This job description is not intended to be all inclusive. The employee will also perform other reasonable related business duties as assigned by the Executive Director.

Covenant Home Health is a not-for-profit Christian Care Community providing years of affordable senior housing to our residents while promoting their quality of life and independence.

We are a company that cares about its hard-working employees. We pride ourselves on providing an excellent living experience for our residents and a welcoming, family-like atmosphere for our staff.

Covenant Home Health primarily operated by the parent organization, Fellowship Square Christian Care,

is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.