Intake Coordinator

NC; North Carolina; Hybrid; USD 37,000 - 65,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) Division of Child and Family Well-Being is seeking an Early Intervention Service Coordinator for birth to three in the New Hanover County catchment area. This role focuses on talking with families, guiding referrals, and entering data to support eligibility and initial IFSPs.

You will collaborate with multi-disciplinary teams, conduct home visits when needed, and help connect families with services and supports across Brunswick,

Qualifications

• Bachelor’s degree or equivalent with two/three years of experience working with the population served.
• Experience coordinating services with families and community partners is preferred.
• Knowledge of early intervention concepts and IFSP development is desirable.

Responsibilities

• Serve as the intake and eligibility point of contact for families and community agencies.
• Explain program steps, referrals, and collect necessary data for referrals.
• Collaborate with multi-disciplinary teams to determine eligibility and family needs; develop initial IFSPs; may conduct home visits.

Skills

Communication

Attention to detail

Children 0-5

Child development

Family collaboration

Education

Bachelor’s degree in Special/Elementary/Early Childhood Education

Bachelor’s degree in Human Services

Job description

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Early Intervention Service Coordinator (NS) Position Number 60040318 Grade NC07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The NC Department of Health and Human Services (DHHS), in collaboration with its partners, protects the health and safety of all North Carolinians and provides essential human services. DHHS/Division of Child and Family Well-Being focuses on supporting whole child and family health and well-being for North Carolinians. This division works to ensure that North Carolina's children grow up safe, healthy and thriving in nurturing and resilient families and communities. It will bring together complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, children's behavioral health services, and early intervention programs. This position as an Early Intervention Service Coordinator for children, birth to three, is located within the catchment area of the Children's Developmental Services Agency (CDSA) of The Cape Fear (Wilmington). This position will be located and serve children in New Hanover Co and the surrounding area (Brunswick, Pender, Columbus & Duplin). This position will work predominately with our intake and eligibility team talking with families and community agencies about the program, referral steps, and accepting and processing referrals including data entry. Additional duties may include working with multi-disciplinary teams to determine a child’s eligibility and the families’ needs for supports and services and working with families and providers to develop initial Individualized Family Service Plans (IFSPs). This position may require conducting some home visits.

Knowledge, Skills and Abilities/Management Preferences

Salary Range: $37,377 -$65,408 Recruitment Range: $37,377-$50,625

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Good written and oral communication skills.
• Attention to detail and the ability to manage time independently.
• Experience working with children in the age range 0-5 and their families, including children with developmental delays.
• Demonstrated knowledge of young child development.
• Experience working with and collaborating with families, community organizations, and other agencies.

Management Preferences

• Knowledge of coaching interaction styles and adult learning principles.
• Experience working with infants, toddlers and their families using research-informed and/or evidence-based practices for the provision of early intervention services.
• Experience developing treatment and/or outcomes-based plans, setting goals, planning, writing and measuring outcomes for children and their families.

Physical Requirements

Must be able to drive and travel by car across the CDSA’s defined catchment area.

Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Child and Family Well-Being

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Bachelor’s degree in Special Education, Elementary Education or Early Childhood Education, Psychology from an appropriately accredited institution and two years of professional experience working with the population served; or Bachelor’s degree in human services field from an appropriately accredited institution and three years of professional experience working with the population served; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.