Intake Coordinator

Good Shepherd Services; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

A community service organization is seeking an Intake Coordinator in New York City to oversee referrals for prevention programs. The ideal candidate should have a Bachelor's degree, preferably a Master's in Social Work, and experience in a child welfare setting. Responsibilities include monitoring and tracking referrals, screening calls, and maintaining a referral log system. Commitment to a strength-based perspective and basic computer skills are essential for this role. Spanish speaking is preferred.

Qualifications

• BA required, MSW or related master's degree preferred.
• 2 years of experience in child welfare setting required, prevention experience a plus.
• Spanish speaking preferred.

Responsibilities

• Monitor and track referrals for Brooklyn prevention programs.
• Screen and assign referrals to appropriate programs.
• Maintain shared online referral log system.

Skills

Child welfare experience

Referral tracking

Communication

Bilingual (Spanish)

Education

Bachelor's degree

Master's in Social Work or related

Tools

PROMIS database

Microsoft Office

Job description

Prevention Programs provide counseling and case management services to families to help them develop strategies to thrive and succeed together as a family and not have their children removed and become part of the child welfare system. The Intake Coordinator will be responsible for taking, monitoring and tracking referrals for all Brooklyn prevention programs to ensure that the programs are fully utilized. The Intake Coordinator will actively outreach and do presentations to ACS and community resources to generate referrals.

Reports to: Senior Program Director

Location: 503 Fifth Ave. Brooklyn, NY

Hours: 35 hours, Non-exempt

Salary: $45,000 - $50,000

Major Duties

• Works very closely with the 2 Brooklyn Prevention Program Directors to ensure referrals meet all program requirements and utilization needs.
• Screens all telephone and walk-in referrals and assigns to appropriate program.
• Maintains a shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follows-up with program on referral status.
• Ensures all referrals have a disposition within 10 days.
• Enters and tracks all information into the PROMIS database system.
• Successfully registers Advocate cases into PROMIS database system.
• Troubleshoots challenges with Advocate cases.
• Participates in ACS Early Engagement Conferences, when possible, to assess appropriateness for prevention services.
• Initiates, builds and maintains appropriate relationships with ACS liaisons and community contacts.
• Participate in community, agency and staff events when necessary.
• Any other duties, where appropriate.

Qualifications

• BA required, MSW or related master’s degree preferred.
• 2 years’ experience in child welfare setting required, prevention experience a plus.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Must have a commitment to work from a strength based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.