Intake Coordinator

Cambrian Homecare; Long Beach, Northern (CA, KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Cambrian Homecare is seeking a compassionate Full-Time Intake Coordinator for our Long Beach corporate office. You will guide new referrals through onboarding and maintain strong relationships with referral sources to ensure a smooth intake experience.

Responsibilities include converting referrals, educating clients, and coordinating with staffing for appropriate caregiver matching. The role requires bilingual English/Spanish communication and detail-oriented, organized work in a fast-paced

Qualifications

• Associate's degree or equivalent combination of relevant education and experience.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Comfortable managing a high volume of calls and client interactions.
• Strong attention to detail and organizational skills.
• Fluency in both English and Spanish.

Responsibilities

• Manage new referrals, guiding clients and families through onboarding and intake.
• Educate clients and families on services to support transitions to care.
• Communicate relevant client information to staffing for caregiver matching.
• Build and maintain positive relationships with referral sources.

Skills

Bilingual English/Spanish

Communication skills

Fast-paced environment

High-volume calls

Attention to detail

Organizational skills

Education

Associate's degree or equivalent

Job description

Overview

Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their homes.

Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service.

We are seeking a compassionate, capable, and dependable Full-Time Intake Coordinator to join our team at our corporate office in Long Beach. The Intake Coordinator plays an essential role in converting new referrals, guiding clients and families through the onboarding process, and maintaining strong relationships with referral sources. This position helps ensure each new client receives a smooth, timely, and supportive intake experience from the first point of contact through the transition to care.

Schedule: Tuesday - Saturday 8:30AM - 5:30PM

Responsibilities

Referral Conversion

• Manage new referrals in accordance with department standards and company guidelines.
• Conduct timely outreach to prospective clients, families, and referral sources.
• Maintain accurate and up-to-date client status information.
• Partner with referral sources to obtain updated client information and support successful conversion.

Client Onboarding

• Educate clients and families on available services to support a successful transition to care.
• Document intake activities accurately and as directed.
• Communicate relevant client information to the staffing team to support an appropriate caregiver match.
• Help ensure clients and families feel informed, supported, and confident throughout the onboarding process.

Relationship Building

• Respond to referral emails and inquiries in a timely and professional manner.
• Provide referral sources with timely updates regarding client and family outreach.
• Maintain referral source portals with current and accurate information.
• Build and maintain positive working relationships with referral sources.

Qualifications

• Associate's degree or equivalent combination of relevant education and experience.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Comfortable managing a high volume of calls and client interactions.
• Strong attention to detail and organizational skills.
• Fluency in both English and Spanish.

Job Requirements

• Must be at least 18 years of age.
• US Work Authorization.
• Ability to pass a background check and reference check.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Posted Min Pay Rate

USD $23.50/Hr.

Posted Max Pay Rate

USD $23.50/Hr.