Intake Coordinator

Lotus Bloom Psychology; Lombard (IL); Presencial; USD 28.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid time off 40 hours/year

HIPAA compliant EMR system

Collaborative team environment

Private parking and convenient Lombard

Descripción de la vacante

Lotus Bloom Psychology is a Lombard, IL private practice focused on ADHD, autism, and learning disabilities. The intake coordinator supports patient interactions, scheduling, and clerical duties to ensure smooth operations as clients enter the practice and engage in services.

Responsibilities include greeting patients, collecting information, verifying insurance, updating records, and coordinating referrals, with an emphasis on accuracy, privacy, and compassionate communication within a diverse

Formación

• Complete accredited degree requirements (high school diploma or higher).
• Successful completion of a background check.
• Bilingual fluency in Spanish and/or other languages.
• Applicants seeking a career in counseling or psychology encouraged to apply.
• Diversity valued to serve the community.
• Strong communication skills and collaborative approach to work.

Responsabilidades

• Front Desk Management: greet patients, answer phones, direct calls, manage email and correspondence.
• Scheduling: arrange patient appointments, follow-ups, and procedures, manage staff calendars.
• Patient Coordination: assist with intake forms, explain procedures, assist with referrals.
• Patient Records & Data: update and maintain electronic health records (EHR), patient histories, insurance information.
• Billing & Insurance: process payments, handle inquiries, and communicate with insurers.
• Office Operations: order supplies, organize files, manage mail and package deliveries.

Conocimientos

Multicultural competence

Strong communication

Bilingual fluency

Team collaboration

Educación

High school diploma or higher

Herramientas

EMR system

Descripción del empleo

The intake coordinator position is vital to the operations of our practice. This position plays a key role in managing patient interactions, scheduling, and clerical tasks to ensure smooth operations as clients enter the practice and engage in services. Key duties include greeting patients, collecting patient information, managing scheduling, insurance verification, data entry and maintaining records.

Key Responsibilities:

Front Desk Management: Greeting patients, answering phones, directing calls, managing email and handling correspondence.

Scheduling: Arranging patient appointments, follow-ups, and procedures, as well as managing staff calendars.

Patient Coordination: Helping with intake forms, explaining procedures, and assisting with referrals.

Patient Records & Data: Updating and maintaining electronic health records (EHR), patient histories, and insurance information.

Billing & Insurance: Processing payments, handling billing inquiries, and communicating with insurance companies.

Office Operations: Ordering supplies, organizing files, managing mail and package deliveries.

While this position interacts with patients on a daily basis, it does not provide direct patient care, focusing instead on the administrative support needed for providers to function effectively.

Complete accredited degree requirements (high school diploma or higher)

Successful completion of a background check

Multicultural competence

Strong communication skills and a collaborative approach to work

Strong commitment to ongoing professional development

We are actively seeking staff of diverse backgrounds as we believe a diverse team enhances our ability to serve our community

Bilingual fluencey (Spanish and/or other languages)

Applicants who are seeking a career in counseling or psychology are highly encouraged to apply

Work-Time Requirements

This is a part-time position offering between 20 and 30 hours per week.

Must maintain a consistent weekly schedule

Attend all weekly required meetings

Provide in-office services at least two days per week

Operations

Office hours are 8:00am to 8:00pm Monday through Friday; however, administative staff are requested to be avaialble between 8:00am and 3:00pm during their shift.

Compensation & Benefits Package

• Starting compensation is $20.00 per hour paid bi-weekly
• Paid time off totaling 40 hours per year (useable after 90-days of employment)
• HIPAA compliant EMR, phone number, and email address
• Collaborative team environment

Practice Overview

Lotus Bloom Psychology is a thriving and expanding private practice dedicated to providing expert psychological services. We specialize in the diagnosis and support of individuals with ADHD, Autism, and Learning Disabilities while also offering comprehensive treatment for co-occurring conditions such as anxiety disorders, depression, eating disorders, substance use, family conflict, trauma, grief, and stress related to education or work. We proudly serve a diverse clientele across the entire lifespan.

We offer a range of services, including diagnostic assessments, focused neuropsychological testing for differential diagnosis, individual therapy, group therapy, and family support. Our dynamic team of clinicians draws from diverse training backgrounds, utilizing dynamic, feminist, relational, cognitive, and strength-based approaches. We are committed to implementing research-informed interventions, including mindfulness techniques and executive functioning skills training. Our ultimate goals are to foster improved relationships and empower families to thrive.

Founded by Dr. Ashley Houchin, our practice is built on a strong belief in the power of community, continuously cultivating a vibrant network of professionals to support our clients. We are deeply committed to creating an inclusive and supportive environment for all employees and are actively seeking passionate clinicians from diverse backgrounds to join our growing team. The ideal candidates are those who value continuous learning, professional growth, creativity, open communication, and collaborative teamwork.

Locations

Our practice currently operates fully out of our Lombard office. We have plans to expand to a physical office in Naperville in the near future. This position is based in Lombard.

All office spaces provide the following:

Large private office space, fully furnished and supplied, with standing desk

Handicap accessible office building

Free parking

Multiple restaurants, coffee stops, and other local businesses located within the surrounding area

Blocks away from the Yorktown Center (mall) and easy highway access to our location