Intake Coordinator

The PACE Place; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The PACE Place seeks an Intake Coordinator to support enrollment into the PACE program by conducting assessments, determining eligibility, and coordinating intake activities across settings.

This role liaises with participants, families, and the IDT, promoting PACE services and ensuring compliance with regulations and timelines. Strong communication and data management skills are essential.

Qualifications

• Understanding of physical, psychosocial, behavioral, and family needs of older adults.
• Knowledge of community health, social service systems, aging networks, and funding sources (e.g., Medicaid, Medicare).
• Familiarity with PACE philosophy, eligibility criteria, and denial processes.
• Effective verbal and written communication, presentation, and organizational skills.
• Ability to work independently, manage time, and coordinate multiple activities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Skill in building collaborative relationships with participants, families, and agencies.

Responsibilities

• Conduct intake assessments in homes, hospitals, and facilities.
• Educate prospective participants and caregivers on PACE eligibility and services.
• Input and track referral and intake data using EHR and tracking systems.
• Facilitate Medicaid enrollment documentation submission by deadlines.
• Participate in IDT meetings to present intake findings for enrollment.
• Maintain accurate written records of assessments and activities.
• Collaborate with marketing and enrollment teams for community outreach.
• Build and maintain relationships with community referral sources.
• Prepare data for state and federal reporting as required.
• Evaluate and improve intake and assessment procedures.
• Ensure privacy, infection control, OSHA safety, and quality initiatives.

Skills

Older adult care

Community health

PACE eligibility

Verbal & written communication

Time management

MS Office

Education

Associate's degree in Nursing (RN)

Bachelor's degree in Social Work

Geriatrics training

Tools

EHR systems

Tracking systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Position Summary

The PACE Intake Coordinator supports the enrollment of prospective participants into the PACE (Program of All-Inclusive Care for the Elderly) program by conducting assessments, facilitating eligibility determination, and coordinating intake activities. Serving as a liaison among participants, families, the Enrollment Team, and the Interdisciplinary Team (IDT), the Intake Coordinator provides referrals, promotes PACE services in the community, and ensures compliance with program regulations and timelines.

Essential Functions

• Conduct intake assessments in various settings including homes, hospitals, and nursing facilities.
• Educate prospective participants and caregivers on PACE eligibility and program services.
• Input and track referral and intake data using electronic health records (EHR) and tracking systems.
• Facilitate the Medicaid application process and ensure submission of enrollment documentation by required deadlines.
• Participate in IDT meetings to present and clarify intake findings for enrollment consideration.
• Maintain accurate and timely written records of assessments and intake activities.
• Collaborate with marketing and enrollment teams for community engagement and promotional efforts.
• Build and maintain relationships with key community referral sources.
• Collect and prepare data for required state and federal reporting.
• Evaluate and recommend improvements to intake and assessment procedures.
• Ensure adherence to privacy, infection control, OSHA safety guidelines, and quality improvement initiatives.
• Attend required staff meetings, training sessions, and participate in ongoing professional development.
• Perform other duties as assigned.

Qualifications

Knowledge and Critical Skills

• Understanding of physical, psychosocial, behavioral, and family needs of older adults.
• Knowledge of community health, social service systems, aging networks, and funding sources (e.g., Medicaid, Medicare).
• Familiarity with PACE philosophy, eligibility criteria, and denial processes.
• Effective verbal and written communication, presentation, and organizational skills.
• Ability to work independently, manage time, and coordinate multiple activities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Skill in building collaborative relationships with participants, families, and agencies.

Experience

• Two (2) years of experience in PACE, home health, skilled nursing, hospice, or community health preferred.
• Minimum of one (1) year working with frail or elderly populations; otherwise, appropriate training required upon hire.
• Must meet PACE organization’s competency standards before working independently.

License / Certification

• No specific license required unless applicable to clinical credentials (e.g., RN).
• Must meet applicable certification and training requirements as established by the PACE organization.

Education

• Associate’s degree in Nursing (RN) or Bachelor’s degree in Social Work preferred.
• Training or education in geriatrics preferred.

Other Requirements

• Medical clearance for communicable diseases and current immunizations required prior to participant contact.
• Compliance with all state/federal regulations related to intake and grievance processes.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.