Intake Coordinator | PACE Program

Midland Care Connection; Olathe (KS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

403(b) Retirement Plan

Paid Time Off (PTO)

Holiday pay

EAP for employees

Job summary

Midland Care Connection is seeking a PACE Intake Coordinator to guide prospective participants and families through enrollment, gather documentation, and coordinate assessments with the interdisciplinary team.

You will help determine eligibility and ensure a smooth, patient-centered enrollment experience across our PACE program, while safeguarding confidentiality and collaborating with care partners.

Qualifications

• High school diploma or equivalent and relevant healthcare experience.
• 1–2 years in healthcare, social services, customer service, admissions/intake, or related administrative role.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Guide potential participants and families through the intake process.
• Gather necessary information and documentation for enrollment.
• Coordinate assessments and appointments with the interdisciplinary team.
• Determine eligibility and readiness for enrollment in PACE.
• Ensure smooth enrollment and a positive experience for participants and families.

Skills

Verbal Communication

Written Communication

Organizational Skills

Multitasking

Customer Service

Microsoft Office

Confidentiality

Independent Work

Education

Associate degree in healthcare administration or related field

Tools

EMR/EHR Systems

Job description

Job Details: Job Location: Olathe, KS 66061, Position Type: Full Time, Job Shift: Day, Midland Care Connection

Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

PACE Intake Coordinator

The PACE Intake Coordinator is often the first point of contact for individuals interested in joining the PACE program. They help guide potential participants and their families through the intake process, gather necessary information and documentation, coordinate assessments and appointments, and work closely with the interdisciplinary team to determine eligibility and readiness for enrollment. They also help ensure the enrollment process is organized, timely, and compliant with PACE requirements while providing a positive experience for participants and their families.

Qualifications: Required

• High school diploma or equivalent
• At least 1-2 years of experience in healthcare, social services, customer service, admissions/intake, or a related administrative role
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines
• Strong customer service skills and the ability to interact professionally with participants, families, caregivers, and community partners
• Proficiency with Microsoft Office and the ability to learn electronic health records and other computer systems
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently while also collaborating effectively with an interdisciplinary team

Preferred

• Associate degree in healthcare administration, business, social services, human services, or a related field
• Previous experience working with older adults or individuals with disabilities
• Experience in a PACE program, healthcare organization, senior services, or social-service agency
• Experience with participant intake, admissions, referrals, enrollment, or care coordination
• Familiarity with Medicare, Medicaid, or other healthcare programs
• Knowledge of local community resources and services for older adults
• Experience using an electronic medical record (EMR/EHR) or similar database system

What’s in it for you?

• Health insurance options for employees and dependents
• Dental, vision, and prescription drug plans
• Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
• Paid Time Off (PTO), Personal and Taking Care of You Days
• Holiday pay (six holidays per year)
• 403(b) ERISA Retirement Plan, match provided
• Free group life and AD&D insurance of $20,000
• On-site education center to provide professional development and CEU credits
• Free Employee Assistance Program (EAP) for employees and dependents
• Paid monthly volunteer time at non-profit organizations
• Uniform Allowance Program

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.