Program Assistant

Kroc Center; Indianapolis (IN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Disability insurance

Paid time off

Retirement plan

Flexible spending accounts

Job summary

The Salvation Army Thrift Store in Indianapolis seeks a Program Manager for 2nd shift to uphold the center’s standards and support beneficiaries on their recovery journey. You will help maintain program integrity and compliance while coordinating daily operations.

Requirements include a High School Diploma or equivalent and prior managerial experience. A valid driver’s license is also needed to qualify for Salvation Army insurance coverage and related duties.

Qualifications

• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Ability to interpret technical instructions.
• Basic mathematical and reporting abilities.

Responsibilities

• Enforce house rules and maintain overall center security.
• Conduct new beneficiary orientations including facility tours.
• Lead weekly house meetings.
• Supervise medication calls and ensure proper documentation.
• Respond to beneficiary inquiries and emergencies.
• Complete incident reports and Safe From Harm documentation.

Skills

Analytical thinking

Communication

Instruction interpretation

Reporting ability

Interpersonal skills

Education

High School Diploma or Equivalent

Managerial experience preferred

Driver's License

Job description

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. Working on 2nd shift, you'll be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries' recovery journey.

What You’ll Do

Program Management

• Enforce house rules and maintain overall center security
• Conduct new beneficiary orientations including facility tours
• Lead weekly house meetings
• Supervise medication calls and ensure proper documentation
• Respond to beneficiary inquiries and emergencies
• Complete incident reports and Safe From Harm documentation

Beneficiary Support

• Implement and coordinate leisure time activities
• Provide safe transportation when needed
• Assist in resolving beneficiary problems
• Train and supervise work therapy assignments
• Assess and refer spiritual needs to Chaplain/Administrator
• Administer drug and alcohol screening tests as required

Administrative Duties

• Maintain daily reports and electronic data entries
• Document program violations and incidents
• Support center policies and procedures
• Monitor and ensure program compliance

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required

Education & Experience

• High School Diploma or Equivalent
• Previous managerial experience preferred
• Valid Driver's License with ability to qualify for Salvation Army insurance

Skills & Abilities

• Strong analytical and problem-solving capabilities
• Excellent communication and presentation skills
• Ability to interpret technical instructions
• Basic mathematical and reporting abilities
• Strong interpersonal and conflict resolution skills

Physical Requirements

• Manual dexterity for computer work
• Ability to lift/move up to 20 pounds
• Clear speaking, hearing, and vision abilities
• Residential institutional setting
• Quiet to moderate noise level
• Some warehouse/store exposure
• Position may require living in the ARC

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.