Cortez Center Operations Coordinator

The Salvation Army USA Western Territory; Cortez (CO); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Sick leave benefit

Vacation benefit

Pension Plan after one year of service

Job summary

A community support organization in Cortez, Colorado, is seeking a part-time administrative support specialist. The role involves providing operational support for a Service Center and Thrift Store, managing client interactions, and assisting with fundraising efforts. Ideal candidates should have an associate's degree or equivalent experience and strong communication skills, with a preference for bilingual individuals in Spanish. A valid driver's license and the ability to pass a background check are required.

Qualifications

• Bilingual in Spanish strongly preferred.
• Minimum age of 21 and possession of a valid in-state driver's license is required.
• Continued employment contingent upon a biennial background check.

Responsibilities

• Provide administrative and operational support to the Service Center and Thrift Store.
• Manage walk-in clients and answer phone calls.
• Assist Thrift Store Manager with cash management and store operations.

Skills

Strong communication and writing skills

Strong leadership and organization skills

Strong customer service skills

Ability to maintain confidentiality

Proficiency in Microsoft Office

Education

Associate's degree or at least two years in a related field

Job description

Schedule: 25 hours/ week

Rate of Pay: $20/hour

Closing Date: 10/31/2025

Benefits – Part‑Time

• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro‑rated for part‑time hours.)
• Vacation benefit – 10 vacation days per year, accrued at the rate of 0.0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment; vacation accrual is pro‑rated for part‑time hours.)
• Pension Plan (after one year of continuous service) with at least 21 hours worked per week.

Benefits – Full‑Time

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of 0.0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three‑month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax‑Deferred Annuity Plan (403(b)plan)

Function

To provide administrative and operational support to the Service Center and Thrift Store, including but not limited to supporting seasonal assistance/projects, seasonal fundraising efforts such as our Christmas Kettle fundraising campaign, coordinating local volunteers, maintaining physical and electronic databases, providing social services to clients, and assisting the Thrift Store Manager with certain daily operations. This position will split time between the center's office and our thrift store.

Duties and Responsibilities

• Case Management / Work
  • Ascertain needs of clients.
  • Determine if emergency need fits TSA guidelines and prepare complete case information sheets.
  • Obtain photo ID and other required documentation.
  • Identify appropriate resources and make appropriate referrals.
  • Update application forms, information forms, and other client forms.
  • Data input of case documentation using WellSky or other TSA databases.
  • Assist with center programs and seasonal assistance efforts.
  • Must have good working knowledge of TSA Family Services and all social services in the local area.
• Administrative
  • Manage walk‑in clients and answer phone calls.
  • Help manage volunteers, including coordinating volunteers for fundraising and other special events.
  • Assist in grant writing and fundraising.
  • Work with vendors to obtain invoices, W9's and other relevant paperwork.
  • Submit request for payments to AP Workflow, prepare all paperwork/vouchers, including all backup documentation required by auditors and submit to DHQ Finance Department for payment.
  • Submit accurate weekly and monthly reports and statistics to DHQ in a timely manner using NSS application.
  • Ensure office supplies and hospitality items (e.g., coffee, tea, water, restroom items) are replenished and well‑stocked.
  • Oversee the general appearance and cleanliness of shared office spaces.
  • Identify and report facility issues such as needed repairs, safety hazards, or supply shortages to the Service Center Director.
  • Attend meetings and trainings as requested.
• Thrift Store
  • Oversee the following functions:
    • Oversee the center's homeless clothing program and all documentation needed for said program.
    • Assist the Thrift Store Manager in keeping the store clean, well‑organized and clutter‑free.
    • Maintain responsibility for store keys.
    • Keep store stocked with paper and cleaning products.
  • Assist the Thrift Store Manager with the following functions:
    • Cash management which includes counting cash drawers, preparing deposits, ringing in sales, counting back change, recording daily and monthly numbers.
    • Transporting donations and purchases in and out of the store.

Education, Experience, Skills, Qualifications

• Education
  • Associate's degree or at least two years in a related field or professional experience in a related human services program. Bilingual in Spanish strongly preferred.
• Skills / Qualifications
  • Strong communication and writing skills.
  • Strong leadership and organization skills.
  • Strong customer service skills.
  • Ability to work effectively with other employees, agencies, and the public.
  • Ability to maintain confidentiality.
  • Proficiency in Microsoft and other computer programs (Word, Excel, etc.).
• Driving
  • Minimum age of 21 (for insurance provision) and possession of a valid in‑state driver's license is required.
• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
• Physical Requirements
  • Ability to maneuver.
  • Ability to remain in a stationary position.
  • Ability to grasp, push, pull, and reach overhead.
  • Ability to operate telephone.
  • Ability to lift 25 pounds.
  • Ability to access and produce information from the computer.
  • Ability to understand written information.
  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.