Intake Coordinator

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision & life insured

403(b) retirement match

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Davenport University tuition discount

Job summary

Pine Rest Christian Mental Health Services is seeking an Intake Coordinator in Grand Rapids, MI to support patients by assessing needs, coordinating care levels, and managing insurance and funding information. You will collect information for clinicians and maintain accurate records with compassionate service in a diverse workplace.

Requirements include a High School diploma and at least one year of related experience; a Bachelor of Social Work may be preferred.

Qualifications

• High School diploma required; a Bachelor of Social Work may be required.
• Minimum one year of related work experience to direct workflow.
• Strong customer service and communication skills.

Responsibilities

• Create a customer-friendly environment.
• Perform general office duties including reception and filing.
• Screen calls and refer to community resources.
• Maintain program documentation and records.
• Coordinate tours, site visits, and admission dates.
• May complete admission paperwork.
• Handle crisis calls professionally.
• Enter client information into medical records.
• Set up payment plans or funding as appropriate.

Skills

Customer service

Communication

Multitasking

Prioritization

Education

High School diploma

Bachelor of Social Work (BSW) optional

Job description

Cost Center

901 ORS Admin

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the‑art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?
As an Intake Coordinator at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion.The Intake Coordinator is responsible to provide professional service congruent with the organization mission and values, demonstrating excellent customer and patient service. Performs intake duties including but not limited to assessing patient needs and referring to appropriate level of care, handling insurance, and funding information, gathering relevant information for clinicians, maintaining patient information.They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Responsible to create a customer friendly environment.

• Performs general office duties including but not limited to word processing, photocopies, file creation, filing, file maintenance, shreds, send/sort/distributes mail, provides reception and telephone services.

• Screens calls and directs callers to appropriate community resources. Requests documentation pertaining to case, including but not limited to assessments, medical information, and financial information.

• Maintaining program documentation, both program and person served specific. Updating program documents as necessary.

• Coordinates tours, site visits, and admission dates and communicates with the program’s interdisciplinary team.

• May complete admission paperwork.

• Professionally and calmly handles crisis calls, reacting appropriately to the acuity and needs of persons served.

• Obtains insurance or other funding information and may contact payers.

• Enters client information into appropriate medical record system. Scans and uploads documents.

• May inform client prior to admission of expected payment and sets up payment plan or Patient Assistant Funding as appropriate.

What Does This Role Require?

Education/Experience:

• High School diploma required; may require a Bachelor of Social Work.

• Position requires a minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $18.04 - $27.07. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.