Team Support Staff - Campus Clinic (Full-Time)

Eaccares; Grand Rapids (MI); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement match

Generous PTO

Tuition assistance

Employee Assistance Program

Job summary

Pine Rest Christian Mental Health Services seeks a Team Support Staff to provide essential administrative support. The role emphasizes excellent customer service and data management in a fast-paced environment.

Key responsibilities include greeting patients, maintaining departmental records, and assisting with electronic medical records. The position requires a high school diploma and preferred experience with Microsoft Office.

Qualifications

• Minimum of one year of related work experience preferred.
• Position requires completion of high school diploma or equivalent.
• Preferred experience using Microsoft Office Suite.

Responsibilities

• Perform administrative support duties including typing and scheduling.
• Maintain department records and handle sensitive information.
• Provide customer service to patients and visitors.

Skills

Administrative support

Customer service

Data entry

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Cost Center 306 Campus Clinic Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non‑profit behavioral health system in the country, our 220‑acre main campus, and our network of clinical sites across Michigan. We are a tight‑knit community of healers who witness the impact of our life‑changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading‑edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state‑of‑the‑art psychiatric urgent care center and a soon‑to‑be‑built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On‑the‑job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As a Team Support Staff at Pine Rest, you’ll be part of tight‑knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system. Maintains department specific files that may be sensitive in nature. Performs record‑keeping duties including the following: sorts, classifies, and files semi‑complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data‑based systems. In clinical areas, maintains medical records, including assisting physicians in completing medical records. In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc. May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account. May be responsible for data entry into Pine Rest’s Electronic Medical Record System. May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others. Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly. May assist in ordering office supplies. Must be able to maintain composure in environments of elevated stress levels.

What Does This Role Require?

Education/Experience: A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred. Position requires completion of high school (or equivalent) diploma. Preferred experience using Microsoft Office Suite.

Benefits:

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members

Notice:

Notice: Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID‑19 vaccinations subject to certain exclusions.

Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves.

Our Assessments

Personality Traits: 120 questions, approximately 20 minutes

Career Interests: 90 questions, approximately 15 minutes

Thinking Skills: 39 questions, approximately 20 minutes

The Benefit to You

We value the time and effort you invest in completing these assessments. In return, you will receive: Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest. Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future. Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!