Intake Coordinator

Lutheran Social Services of Illinois; Elgin (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

On Demand Flexible Paydays via Dayorce

Competitive salary based on education,

Salary $23-$25/Hourly

Opportunities for advancement

Overnight pay premium

Healthcare insurance, up to 26 PTO, 11

paid holidays, sick time, 403(b)

Employee Assistance Program

Flexible hours

Paid training

Job summary

Lutheran Social Services of Illinois is seeking a full-time Intake Coordinator to support admissions into Residential Rehab. The role involves completing assessments, treatment plans, and related documentation, with a focus on timely processing and collaboration with clinical staff.

This position requires prior experience in substance use services, a valid driver’s license, and proficiency with EHR systems. The organization offers comprehensive benefits and a supportive work environment.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s or master’s degree in a social service field preferred.
• CADC or LCSW/LCPC preferred.
• Background check clearance required.
• Valid driver’s license and reliable transportation required.
• 3–5 years of experience in a substance use field preferred.

Responsibilities

• Complete LOC and send to supervisor within one day of admission.
• Obtain final signature on LOC within 72 hours of admission.
• Close Assessment Program and open client into Residential Program in the EHR after LOC.
• Complete Treatment Planning Assessment within 24 hours and obtain signatures within 72 hours.
• Prepare initial treatment plan within 48 hours and obtain reviews and signatures within 72 hours.
• Document treatment plan reviews within seven calendar days of signature from last credential.
• Assess client needs, identify appropriate treatment options, and coordinate linkage to care.
• Prepare required paperwork for screenings, assessments, and discharge criteria accurately and timely.
• Maintain professional conduct and respectful interactions with clients and colleagues.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

Education

Bachelor's degree in social services

Master's degree in social services

Tools

EHR software

Microsoft Office

Job description

Lutheran Social Services of Illinois is a not-for-profit social service agency with more than 70 program sites throughout the state of Illinois. Our services include counseling, mental health, substance abuse treatment, housing, work with prisoners and their families and services for older adults and a variety of services for children including preschool, foster care, and adoption.

LSSI is hiring a full-time Intake Coordinator, Monday through Friday from 10:00am to 6:00pm. Responsible for facilitating admissions into Residential Rehab by completing assessments, completing treatment plans, treatment plan reviews, and other admission or concurrent documentation.

Benefits And Perks

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $23-$25/Hourly.
• Opportunity for advancement.
• Overnight pay premium available.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions

• Complete Level of Care Assessment (LOC) and send to LCSW/LPC/LPHA no later than a day of admission into Assessment Program.
• Obtain final signature on LOC within 72 hours of admission into Assessment Program.
• Close Assessment Program and open client into Residential Program in EHR (Electronic Health Record) after completion of LOC.
• Complete Treatment Planning Assessment (TPA) within 24 hours of admission into Residential Program and send to LSW/LPC/LPHA for review and signature; obtaining final signature on TPA withing 72 hours of admission into Residential Program.
• Complete initial treatment plan within 48 hours of admission into Residential Rehab Program and send it to LSW/LPC/LPHA for review and signature; obtaining final signature on initial treatment plan within 72 hours of admission into Residential Rehab Program.
• Complete treatment plan reviews documenting client progress toward treatment goals established during their initial treatment plan. Must be launched, completed, and signed within seven (7) calendar days from the first signature from the required credential of the last approved treatment plan (review treatment plans are approved with CADC signature.
• Complete assessment of needs or required services and identify and counsel clients on most appropriate treatment options in consideration of needs, available resources and payment options; evaluate appropriateness of available treatment options to ensure proper placement. Determine need for additional services based on the assessment and facilitate linkage to care.
• Complete required paperwork related to screenings, assessments, treatment plans, continued service criteria, discharge criteria, and other required documentation accurately and timely.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest and fair manner.

Position Qualifications

• High school diploma or equivalent required.
• Bachelor’s or master’s degree in a social service field preferred.
• Background check clearance required.
• CADC preferred.
• LCSW/LCPC preferred.
• Proficient in EHR (Electronic Health Record) documentation and review required.
• Familiarity with accreditation and licensure standards required.
• Three (3) to five (5) years of experience in a substance use field preferred.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.