Counselor Case Manager, Homeless Outreach & Prevention Services

The SSI Group; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

On-demand payday via Dayforce Wallet

Healthcare insurance

PTO up to 26 days per year

Sick time

403(b) plan

Employee Assistance Program

Flexible hours

Paid training

Job summary

LSSI is seeking a dedicated professional to provide outreach and engagement services for unhoused individuals with complex needs in the Chicago area. The role involves coordinating housing, case management, and treatment services, while maintaining accurate documentation and meeting regulatory requirements.

You will transport clients, support collaboration with recovery programs, and uphold ethical standards.

Qualifications

• Associate’s degree required.
• Bachelor’s or master’s degree preferred.
• Biohazard training required.
• Proficient in electronic health care record documentation and review.
• 1–3 years of outreach/engagement with unhoused individuals preferred.
• Experience with mental health and/or substance use population preferred.
• Familiarity with accreditation/licensure standards preferred.
• Strong communication, both verbal and written.

Responsibilities

• Provide outreach and engagement services to unhoused individuals or at risk of homelessness with serious mental illness and co-occurring substance use disorders.
• Coordinate a continuum of housing, case management, and treatment services.
• Manage caseload with supervisory guidance and collaborate with internal/external programs.
• Ensure timely documentation including Treatment Plans and IM+CANS, meeting applicable rules.
• Arrange transportation for clients and conduct community visits.
• Meet productivity standards (10+ billable hours per week).
• Adhere to NASW Code of Ethics and maintain professional conduct.
• Interact respectfully with clients, families, colleagues, and partner organizations.

Skills

EHR documentation

Microsoft Office

Communication

Organization

Transportation access

Driver's license

Education

Associate’s degree

Bachelor’s or Master’s degree preferred

Biohazard training

Tools

EHR software

Job description

Benefits and Perks

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others,as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $22-$24/Hourly.
• Opportunity for advancement.
• Comprehensive benefits packagefor Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions

• Provide outreach and engagement services to unhoused individuals or at risk of becoming homeless, with serious mental illness and co-occurring substance use disorders.
• Provide and coordinate a continuum of housing location, case management, and treatment services.
• Carry a caseload of clients providing supportive counseling and concrete services assigned by supervisor and collaborate with other internal, including Elgin and Kenmore Recovery Programs, and external programs and treatment providers in order to provide these services.
• Ensure all documentation, including Treatment Plans and IM+CANS, is complete in a timely manner and meets Rule 140/132 and/or MCO requirements.
• Responsible for transportation of clients and for conducting community visits.
• Ensure documentation and productivity standards are met as well as meet productivity standards (10+ billable hours per week).
• Adhere to ethical standards of treatment according to NASW Code of Ethics.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Position Qualifications

• Associate’s degree required.
• Bachelor’s or master’s degree preferred.
• Biohazard training required.
• Proficient in the use of electronic health care record documentation and review required.
• One (1) to three (3) years of experience providing outreach and engagement services to unhoused individuals preferred.
• One (1) to three (3) years of experience working with mental health and/or substance use population preferred.
• Familiarity with accreditation and licensure standards preferred.
• Demonstrated ability to communicate in a clear, comprehensible manner, verbally and written.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury, and property damage required.