Intake Coordinator

East Bay Community Action Program; East Providence (RI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance

Flexible spending accounts

403(b) retirement plan with employer-m

Life insurance

Paid time off

Mileage reimbursement

Tuition reimbursement

Training and education opportunities

Job summary

East Bay Community Action Program (EBCAP) is seeking an Intake Coordinator in East Providence to be the first point of contact for patients, handling check-in, screenings, and basic clinical support services. You will maintain patient records, schedule appointments, and coordinate referrals to resources while upholding HIPAA and privacy standards.

The role combines administrative coordination with clinical support, focusing on compassionate, patient-centered care and seamless daily operations

Qualifications

• 1+ year experience in healthcare, medical office or customer service
• Experience with Electronic Health Record (EHR) systems
• Knowledge of HIPAA regulations and patient privacy
• Associate degree in Health Administration, Medical Assisting, or related field
• Spanish language skills preferred
• Understanding of social determinants of health

Responsibilities

• Greet patients and manage check-in/check-out
• Verify insurance and collect payments
• Maintain accurate patient records in EHR
• Coordinate referrals and provide educational materials
• Support care teams and ensure patient privacy
• Schedule appointments and answer questions

Skills

Customer service

Communication

Attention to detail

Organization

HIPAA knowledge

Spanish bilingual

Team collaboration

Computer literacy

Education

Associate degree in Health Administration, Medical Assisting, or related field

Tools

EHR systems

Job description

Intake Coordinator

Department: Medical

Employment Type: Full Time

Location: East Providence - Bullocks

Reporting To: Kaylee Butler

Compensation: $18.00 - $20.00 / hour

Description

Bring your passion for helping people to a role where every interaction makes a difference. Join East Bay Community Action Program (EBCAP) as an Intake Coordinator and become a vital part of a healthcare team dedicated to providing accessible, compassionate, and high-quality care to the community. Whether you're welcoming patients, coordinating appointments, or supporting care delivery, you'll help create a positive experience for every individual who walks through our doors.

Job Description

As the first point of contact for patients, the Intake Coordinator plays a key role in creating a welcoming, organized, and efficient healthcare experience. This position combines administrative coordination with basic clinical support responsibilities, ensuring patients receive the care and resources they need while helping healthcare teams deliver outstanding service. The Intake Coordinator manages patient intake, conducts standardized screenings, maintains accurate records, and supports the overall flow of daily operations.

Key Responsibilities

• Welcome patients and visitors in person and support telehealth appointment check-ins.
• Manage patient check-in and check-out processes.
• Collect co-pays and other required payments.
• Verify and gather patient paperwork, insurance information, and medical records.
• Maintain accurate demographic, medical, and appointment information in electronic records.
• Ensure all documentation is completed correctly and filed appropriately.
• Schedule future appointments and support a seamless patient experience.

• Conduct standardized screenings and assessments in accordance with organizational protocols.
• Administer tools such as PHQ-2, PHQ-9, GAD-7, PRAPARE, GPRA, tobacco cessation screenings, and other approved assessments.
• Document screening outcomes accurately within the electronic health record.
• Communicate high-risk screening results to healthcare providers and care team members promptly.

• Provide approved educational materials to patients.
• Coordinate referrals and connect patients with resources to address identified social needs.
• Assist with provider-directed follow-up tasks.
• Answer questions related to appointments, services, and required forms.

• Partner with physicians, nurses, social workers, care coordinators, and other healthcare professionals.
• Maintain strict patient confidentiality and compliance with healthcare privacy standards.
• Participate in ongoing learning opportunities and professional development initiatives.
• Support a team-focused environment centered on high-quality patient care.

Skills, Knowledge & Expertise

We're looking for someone who brings:

• Exceptional customer service and communication skills.
• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Sound judgment and effective problem-solving skills.
• Cultural awareness and the ability to work with diverse populations.
• A collaborative, positive, and patient-centered approach.
• Confidence using computers, healthcare systems, and office technology.

• Minimum of 1 year of experience in a healthcare, medical office, or customer service environment.
• Experience working with Electronic Health Record (EHR) systems.
• Ability to manage multiple priorities in a fast-paced setting.
• Understanding of medical terminology and basic healthcare practices.
• Knowledge of HIPAA regulations and patient privacy requirements.
• Familiarity with health insurance processes and procedures.

• Associate degree in Health Administration, Medical Assisting, or a related field.
• Bilingual skills, particularly Spanish.
• Experience working in a community health setting.
• Understanding of social determinants of health and available community resources.

Job Benefits

Eligible full-time employees may enjoy:

• Comprehensive medical and dental coverage
• Vision insurance options
• Flexible spending accounts
• 403(b) retirement plan with employer matching
• Employer-paid life insurance and long-term disability coverage
• Generous paid time off and holidays
• Mileage reimbursement
• Tuition reimbursement
• Employer-sponsored training and continuing education opportunities

Why Join EBCAP?

At EBCAP, you'll be part of a mission-driven organization dedicated to improving community health and well-being. If you're passionate about helping others, thrive in a collaborative environment, and want to make a meaningful impact in patients' lives every day, we'd love to hear from you.